Notifications
Clear all
Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Topic starter
30/08/2017 3:42 pm
Hi. Loving the promise of this plugin, but I'm having trouble with it. When attempting to post a new test comment, it does not display on the page. It does publish, as I can see it in the dashboard, and as you can see here, the notice is that there are more comments (6, currently) than are shown (3, currently):
http://gamedayonrockytop.com/tennessee-record-prediction-win-probability/
I have made sure that Jetpack comments are disabled and have purged all caches and CDN.
Thanks for any help.
Topic starter
31/08/2017 1:18 am
Update: I have Reset Options under Comments > Settings > Live Update, and that got everything working normally. When I changed the radio button on that page from "Turn Off the Live Update Function" to either of the other two options, we're getting the same problems as before. The comment/reply gives no feedback, it shows up in the admin, but never shows up on the front end (although the post counts it as a comment even though it is not showing.)
Topic starter
31/08/2017 3:34 am
Another update: Everything appears to work correctly, including Live Update, as long as Gravity Forms is disabled. Is that a known conflict?
03/09/2017 10:39 am
Another update: Everything appears to work correctly, including Live Update, as long as Gravity Forms is disabled. Is that a known conflict?
Thank you for letting us know.
As far as I see this is a conflict with Gravity Forms. You should use one of these plugins, they can't be installed together. We'll check this in future.