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How-To and Troubleshooting

Last Post by Tom 9 years ago

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gamedayonrockytop

(@gamedayonrockytop)

Member Customer

Joined: 9 years ago

Posts: 3

Topic starter

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30/08/2017 3:42 pm [#1571]

Hi. Loving the promise of this plugin, but I'm having trouble with it. When attempting to post a new test comment, it does not display on the page. It does publish, as I can see it in the dashboard, and as you can see here, the notice is that there are more comments (6, currently) than are shown (3, currently):

http://gamedayonrockytop.com/tennessee-record-prediction-win-probability/

I have made sure that Jetpack comments are disabled and have purged all caches and CDN.

Thanks for any help.

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gamedayonrockytop

(@gamedayonrockytop)

Member Customer

Joined: 9 years ago

Posts: 3

Topic starter

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31/08/2017 1:18 am

Update: I have Reset Options under Comments > Settings > Live Update, and that got everything working normally. When I changed the radio button on that page from "Turn Off the Live Update Function" to either of the other two options, we're getting the same problems as before. The comment/reply gives no feedback, it shows up in the admin, but never shows up on the front end (although the post counts it as a comment even though it is not showing.)

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gamedayonrockytop

(@gamedayonrockytop)

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Joined: 9 years ago

Posts: 3

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31/08/2017 3:34 am

Another update: Everything appears to work correctly, including Live Update, as long as Gravity Forms is disabled. Is that a known conflict?

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Tom

(@tomson)

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Joined: 11 years ago

Posts: 4238

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03/09/2017 10:39 am

Posted by: gamedayonrockytop

Another update: Everything appears to work correctly, including Live Update, as long as Gravity Forms is disabled. Is that a known conflict?

Thank you for letting us know.

As far as I see this is a conflict with Gravity Forms. You should use one of these plugins, they can't be installed together. We'll check this in future.

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