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Facebook logina and Facebook share not working  

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Eladio Roca
(@rtomancini)
Member Customer
Joined: 1 year ago
Posts: 7
22/10/2019 9:41 am  

Hi

Thanks for the plugin.

It has worked great for all my sites.

I am having an issue with a site.

Everything seems to work ok except for

- Connect with facebook (facebook app)

and

- Comment facebook share.

When I click on button nothing happens. I tried chrome and firefox

thanks


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Elvina
(@elvina)
Noble Member Moderator
Joined: 1 year ago
Posts: 1349
22/10/2019 1:12 pm  

Hi @rtomancini,

Please leave some example URL to allow us to check the issue.


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Eladio Roca
(@rtomancini)
Member Customer
Joined: 1 year ago
Posts: 7
22/10/2019 7:55 pm  

Hi

good day

Thanks for the quick reply!

:

https://nedik.com/vida-sana/primeros-sintomas-de-embarazo/#comment-733


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Elvina
(@elvina)
Noble Member Moderator
Joined: 1 year ago
Posts: 1349
23/10/2019 3:37 pm  

@rtomancini,

We've checked your website, you have some js errors that caused the issue (screenshot below). Once you solve the errors it'll work fine.

shot 191023 152404

 

 


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Eladio Roca
(@rtomancini)
Member Customer
Joined: 1 year ago
Posts: 7
23/10/2019 8:25 pm  

Thanks a lot!

Appreciate a lot your help

Any suggestions on where I could start trying to solve error? or waht could be causing it

thanks!


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Eladio Roca
(@rtomancini)
Member Customer
Joined: 1 year ago
Posts: 7
23/10/2019 11:21 pm  

Just noticed that it only happens with facebook.

The other social media seems to be working ok.

Hope this helps

thanks!


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Elvina
(@elvina)
Noble Member Moderator
Joined: 1 year ago
Posts: 1349
24/10/2019 1:25 pm  

@rtomancini,

This is something specific on your website. We don't find such an issue on our test sites thus cannot guess which of your active plugins caused the issue. You should deactivate the plugins one by one to find the problem maker.

Don't forget to press CTRL+F5 (twice) on the frontend each time before checking.


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