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se8820726
(@se8820726)
New Member
Joined: 5 months ago
Posts: 4
21/10/2019 4:59 pm  

We have a website on Wordperss v5.2.4 and we're using wpdiscuz v5.3.2 plugin for handling comments.

Recently we've changed our template. So, we build a template and moved all the website along with the database to another server, then applied the new template.

Now we are facing a serious problem:

Most of the people who commented, reported that their name and their Email address belong to someone else.

We tried some solutions for solving this problem

1- We deleted contents in wp_wc_comments_subscription table.

2- We decided to delete receiving cookies named:

comment_author_ [hash]

comment_author_email_ [hash]

3- We deleted content within .wc_email and .wc_name fields via Javascript.

4- We added autocomplete="off" on "form" element of comment.

 

But the problem still exists 🙁

This is happening to people who commented on our website before changing the template.

Would you please help us to understand what's the problem and how we should solve it?

This topic was modified 5 months ago by se8820726

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Elvina
(@elvina)
Honorable Member Moderator
Joined: 7 months ago
Posts: 697
23/10/2019 1:20 pm  

Hi @se8820726,

The issue may come from the wp_users table. Please check and make sure that the user_ids are the same on both websites. The issue should be solved.


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se8820726
(@se8820726)
New Member
Joined: 5 months ago
Posts: 4
24/10/2019 2:14 pm  

@elvina

Only the admins have accounts on the website and are registered on wp_users table.

The commentors are normal users who do not have accounts and are not registered on wp_users table.


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Elvina
(@elvina)
Honorable Member Moderator
Joined: 7 months ago
Posts: 697
24/10/2019 4:20 pm  

@se8820726

Please provide some examples.


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