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(@mpark88111)
New Member
Joined: 5 years ago
Posts: 4
Topic starter  

Hello,

I installed the free verison and the author and guest avatar are the same. Do I need to purchase an addon to fix this? Wordpress setting?

 

Thank you in advance.

 

Michelle


   
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Astghik
(@astgh)
Illustrious Member Admin
Joined: 7 years ago
Posts: 5957
 

Hi @mpark88111,

Please specify what plugin do you mean wpDiscuz or wpForo? 

Do I need to purchase an addon to fix this?

No, the issue shouldn't have any relation to add-ons. Both wpDiscuz and wpForo plugins work fine without add-ons. It'd be easy for us to check the issue if you provide us some example URL. 


   
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(@mpark88111)
New Member
Joined: 5 years ago
Posts: 4
Topic starter  

Hello,

I installed wpDiscuz. Here's the URL example.

https://temporaryresidents.com/how-to-legally-stay-in-europe-without-a-long-term-visa/

As a sidenote, I deactivated our cache plugin (WP Rocket), and deleted all caches.

Thanks,

Michelle


   
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Astghik
(@astgh)
Illustrious Member Admin
Joined: 7 years ago
Posts: 5957
 

Hi @mpark88111,

Are you using the Ultimate Member plugin? 


   
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(@mpark88111)
New Member
Joined: 5 years ago
Posts: 4
Topic starter  

No. installed wpDiscuz Version 5.3.2 


   
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Astghik
(@astgh)
Illustrious Member Admin
Joined: 7 years ago
Posts: 5957
 

Hi @mpark88111,

This kind of problem is usually caused by a conflict other plugins. Please deactivate plugins one by one and check after each deactivation. 


   
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(@mpark88111)
New Member
Joined: 5 years ago
Posts: 4
Topic starter  

Tried it. Didn't work. I guess I will have to search for another commenting plugin. Thanks for trying.


   
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Astghik
(@astgh)
Illustrious Member Admin
Joined: 7 years ago
Posts: 5957
 

Hi @mpark88111,

No problem. However, if you decide to use the wpDiscuz plugin, you can provide us the admin login details. wpDiscuz developers will be able to help you to solve the issue for sure. 


   
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