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Please note, that here we only support Paid Addons issues and questions.

gVectors Support staff works from 6am to 6pm (GMT+0)

All questions related to wpForo and wpDiscuz free plugins should be asked in the corresponding plugin support forum:

 

wpDiscuz Support Forum   wpForo Support Forum

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mpark
(@mpark88111)
New Member
Joined: 1 year ago
Posts: 4
30/04/2019 8:22 pm  

Hello,

I installed the free verison and the author and guest avatar are the same. Do I need to purchase an addon to fix this? Wordpress setting?

 

Thank you in advance.

 

Michelle


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Astghik
(@astghik)
Support Team Admin
Joined: 3 years ago
Posts: 4330
01/05/2019 11:57 am  

Hi @mpark88111,

Please specify what plugin do you mean wpDiscuz or wpForo? 

Do I need to purchase an addon to fix this?

No, the issue shouldn't have any relation to add-ons. Both wpDiscuz and wpForo plugins work fine without add-ons. It'd be easy for us to check the issue if you provide us some example URL. 


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mpark
(@mpark88111)
New Member
Joined: 1 year ago
Posts: 4
08/05/2019 1:24 pm  

Hello,

I installed wpDiscuz. Here's the URL example.

https://temporaryresidents.com/how-to-legally-stay-in-europe-without-a-long-term-visa/

As a sidenote, I deactivated our cache plugin (WP Rocket), and deleted all caches.

Thanks,

Michelle


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Astghik
(@astghik)
Support Team Admin
Joined: 3 years ago
Posts: 4330
08/05/2019 1:30 pm  

Hi @mpark88111,

Are you using the Ultimate Member plugin? 


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mpark
(@mpark88111)
New Member
Joined: 1 year ago
Posts: 4
08/05/2019 1:34 pm  

No. installed wpDiscuz Version 5.3.2 


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Astghik
(@astghik)
Support Team Admin
Joined: 3 years ago
Posts: 4330
08/05/2019 2:02 pm  

Hi @mpark88111,

This kind of problem is usually caused by a conflict other plugins. Please deactivate plugins one by one and check after each deactivation. 


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mpark
(@mpark88111)
New Member
Joined: 1 year ago
Posts: 4
09/05/2019 1:29 pm  

Tried it. Didn't work. I guess I will have to search for another commenting plugin. Thanks for trying.


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Astghik
(@astghik)
Support Team Admin
Joined: 3 years ago
Posts: 4330
09/05/2019 1:55 pm  

Hi @mpark88111,

No problem. However, if you decide to use the wpDiscuz plugin, you can provide us the admin login details. wpDiscuz developers will be able to help you to solve the issue for sure. 


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