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[Solved] Changing url

7 Posts
3 Users
2 Likes
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Pat Cherubini
(@pat-cherubini)
Posts: 7
Member Customer
Topic starter
 

I have changed the url for my install but I can't activate the add ons.  Can you reset my activation please?

Order#'s: #41205 and #41005

 

Thank You!

 
Posted : 11/08/2022 4:59 pm
Pat Cherubini
(@pat-cherubini)
Posts: 7
Member Customer
Topic starter
 

Any word?  Thanks.

 
Posted : 12/08/2022 5:49 pm
Pat Cherubini
(@pat-cherubini)
Posts: 7
Member Customer
Topic starter
 

@astgh @kylew 

The last time I needed reset we did it here.  Is this still the support area?

 

Thanks!

 
Posted : 12/08/2022 10:18 pm
Astghik
(@astgh)
Posts: 5413
Illustrious Member Admin
 

@pat-cherubini,

The keys are just reset. Now you can activate the addons on a new domain. 

Next time, just click the "Disconnect License" button when you change a domain. It'll disconnect the license, and you'll be able to activate it on another domain.

image
 
Posted : 13/08/2022 11:11 am
Pat Cherubini
(@pat-cherubini)
Posts: 7
Member Customer
Topic starter
 

Thank you.  I'm so sorry but that my new url had issues and I had to change again.  Can you please clear my license again so I can reactivate.  I'm so sorry for my issues.

I've tried to disconnect the license but I don't have that option.  see image...

Again, I'm sorry for needing this again but I just do.

 

Thanks so much!

Screen Shot 2022 08 26 at 3.04.32 PM

 Pat

 
Posted : 26/08/2022 11:07 pm
Tom
 Tom
(@tomson)
Posts: 3977
Famed Member Admin
 

@pat-cherubini,

Done, the license keys has been reset.

 
Posted : 26/08/2022 11:47 pm
Pat Cherubini
(@pat-cherubini)
Posts: 7
Member Customer
Topic starter
 

Thank you!

 
Posted : 29/08/2022 1:06 am
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