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Registration form is not executing the required user_register action

3 Posts
2 Users
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Posts: 2
Topic starter
(@flo17)
New Member
Joined: 3 years ago
Hi there,
 
I am using User Custom Fields plugin for my wpforo forum : http://semapharma.fr/forum&source=gmail&ust=1667738344484000&usg=AOvVaw23KHwyhusmw774Aud6OWX K">semapharma.fr/forum
In order to allow any new member to subscribe to the newsletter during the registration process, I am using getresponse plugin.
The plugin is adding a checkbox on the registration form as you can see here.
 
The issue is that the email is not captured when an user is checking this box. 
I reached out getresponse support, and they are telling me there is an issue with the registration form. As registration form is custumized with User Custom Fields plugin, I assume you might be able to solve the issue. 
 
Here the information they provided me after some testing : 
"It appears your registration form is not executing the required user_register action after registration - that action is associated to all hooks using data from registration form. Perhaps this is not a standard WP form but some custom one or one added via a different plugin.
Also, the registration template must collect the standard values:
user_email
user_login
Without those values and user_register action the subscription will not be triggered."
 
Could you please support on this issue ? 
 
Best regards
 
Florian
2 Replies
Kyle
Posts: 728
 Kyle
(@kylew)
Prominent Member
Joined: 4 years ago

Hi @flo17,

Disable the plugin(which provides the checkbox), then try the Reg form workability. And let me know here what you get.

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1 Reply
(@flo17)
Joined: 3 years ago

New Member
Posts: 2

Hi @kylew 

Sorry I am beginner. Could you please be more specific by what you mean with "workability" ? 🙂 
The form is working well, the user is registered with or without the plugin with the additional checkbox.

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