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Custom profile fields not visible under edit account information

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Posts: 1
Customer
Topic starter
(@callhub-marketing)
Member
Joined: 4 days ago

Hello, we have two problems that we need help with. 

 

1. We created some custom fields and added them under the relevant tabs in the Profile Tab Manager. However, if a user tries to edit the account, they don't see the fields we've created, only the default ones. 

We've checked the permissions, profile page settings and everything. It all seems fine. Attaching screenshots for reference. 

 

2. I bought the license for one site and activated it on my staging site to test it out. Now we've moved everything to our live site. However, I can't seem to use the license key for the live site even after disabling and wpforo on our staging site. Can you help me activate my license for my live site and removing it for the staging?

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Screenshot 2025 07 18 at 12.57.58 AM

 

1 Reply
Astghik
Posts: 6435
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

Hi,

1. We created some custom fields and added them under the relevant tabs in the Profile Tab Manager. However, if a user tries to edit the account, they don't see the fields we've created, only the default ones.

We've checked the permissions, profile page settings and everything. It all seems fine. Attaching screenshots for reference.

You should add those fields under the Account tab. Once users fill them in, the values will also be visible on the Profile tab.

Posted by: @callhub-marketing

2. I bought the license for one site and activated it on my staging site to test it out. Now we've moved everything to our live site. However, I can't seem to use the license key for the live site even after disabling and wpforo on our staging site. Can you help me activate my license for my live site and removing it for the staging?

The key is just reset. Now you can activate the addon on your live site. 

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