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[Solved] Custom profile fields not visible under edit account information

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Posts: 4
Customer
Topic starter
(@callhub-marketing)
Member
Joined: 4 weeks ago

Hello, we have two problems that we need help with. 

 

1. We created some custom fields and added them under the relevant tabs in the Profile Tab Manager. However, if a user tries to edit the account, they don't see the fields we've created, only the default ones. 

We've checked the permissions, profile page settings and everything. It all seems fine. Attaching screenshots for reference. 

 

2. I bought the license for one site and activated it on my staging site to test it out. Now we've moved everything to our live site. However, I can't seem to use the license key for the live site even after disabling and wpforo on our staging site. Can you help me activate my license for my live site and removing it for the staging?

Screenshot 2025 07 18 at 12.53.05 AM
Screenshot 2025 07 18 at 12.56.06 AM
Screenshot 2025 07 18 at 12.57.51 AM
Screenshot 2025 07 18 at 12.57.58 AM

 

6 Replies
Astghik
Posts: 6444
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

Hi,

1. We created some custom fields and added them under the relevant tabs in the Profile Tab Manager. However, if a user tries to edit the account, they don't see the fields we've created, only the default ones.

We've checked the permissions, profile page settings and everything. It all seems fine. Attaching screenshots for reference.

You should add those fields under the Account tab. Once users fill them in, the values will also be visible on the Profile tab.

Posted by: @callhub-marketing

2. I bought the license for one site and activated it on my staging site to test it out. Now we've moved everything to our live site. However, I can't seem to use the license key for the live site even after disabling and wpforo on our staging site. Can you help me activate my license for my live site and removing it for the staging?

The key is just reset. Now you can activate the addon on your live site. 

5 Replies
Customer
(@callhub-marketing)
Joined: 4 weeks ago

Member
Posts: 4

@astgh Thank you, number 2 is resolved.

Back to number 1, we did add them to the account tab as in the screenshots above. But when a user selects edit account, the fields we've added don't appear so they have no way of adding any values in it.

Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6444

@callhub-marketing 

You've added those fields to the Profile tab, not the Account tab.
Please navigate to Dashboard > wpForo > Member Fields, then select the "Tab Manager" menu.

Edit the Account (default) tab and move those fields into the Active Fields section.

Customer
(@callhub-marketing)
Joined: 4 weeks ago

Member
Posts: 4

@astgh Ah got it, I think this was the issue. Thank you. If we want our own tabs, can we create custom tabs for say education, certifications and all? Will those appear separately alongside these tabs on the front end?

Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6444

@callhub-marketing 

Yes, you can create a new tab using the "+HTML" or "+Builder" buttons located at the bottom of the "Tab Manager" page.

Customer
(@callhub-marketing)
Joined: 4 weeks ago

Member
Posts: 4

@astgh Awesome, thank you for your help

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