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Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.

 

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10 Posts
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Posts: 4233
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

Please make sure the HTML Cache is disabled in Dashboard > Forums > Settings > Features admin page. Then navigate to Dashboard > Forums > Dashboard admin page and click on [Delete all caches] and [Delete Forum Statistics] button.

Also please make sure the last wpForo update has added new "online_time" field in _wpforo_profiles table. Use Hosting Service > cPanel > phpMyAdmin tool, open your website database and find the _wpforo_profiles table and check if the "online_time" field exists.

2018 02 07 1314
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Posts: 5
Customer
Topic starter
(@mikecowles)
Member
Joined: 8 years ago

I did everything you mentioned, but the online_time isn't there. how do I add/update it?

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Posts: 5
Customer
Topic starter
(@mikecowles)
Member
Joined: 8 years ago

Btw, thanks for your help. 🙂

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Posts: 4233
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

Hi mikecowles,

Please deactivate wpForo and activate it again. Please don't use the Uninstall button, this will remove all data, only use the Deactivate / Activate buttons. And check the table again, if you still don't see the field just let us know. We'll provide a SQL command to create it.

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