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[Solved] Private Message Add-On // Email Notifications Not Sending

✦ Summarize Topic

wpForo Private Messages

Last Post by Markus 3 years ago

9 Posts

3 Users

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Posts: 5

Sean Callahan

Customer

Topic starter

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Oct 09, 2022 11:32 pm

(@sean-callahan)

Member

Joined: 4 years ago

[#10281]

Hello, I installed the private messaging add on last night. Messages work. Notifications on the site work. However, email notifications are not being sent. The option is enabled in the add-on's settings. Any ideas why this might be the case? BTW, all other email notifications are working fine. I'm running the latest build of WPForo.

8 Replies

Posts: 728

Kyle

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Oct 10, 2022 2:42 pm

(@kylew)

Prominent Member

Joined: 5 years ago

Hi @sean-callahan,

Posted by: @sean-callahan

However, email notifications are not being sent.

in which cases they are not being sent, please provide more info.

Posts: 5

Sean Callahan

Customer

Topic starter

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Oct 10, 2022 7:32 pm

(@sean-callahan)

Member

Joined: 4 years ago

These email messages are not being sent when someone sends a private message. They are enabled.

6 Replies

Kyle

(@kylew)

Joined: 5 years ago

Prominent Member

Posts: 728

Oct 12, 2022 5:34 pm

Reply to

Sean Callahan

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@sean-callahan,

Have you checked is the User online when he gets the PM, as if the user is online then the email won't be sent(no reason to send an email when the user is online in the forum).

Or the User has muted the email notifications from the Conversation Bell Button.

Please check those cases as if the email of your website work, the PM email should work a*s well.

Sean Callahan

Customer

(@sean-callahan)

Joined: 4 years ago

Member

Posts: 5

Oct 12, 2022 7:49 pm

Reply to

Kyle

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@kylew That I didn’t know. If a user is online an email isn’t sent. That’s not very consistent with other sites and their direct messaging. That’s where the hang up is. You might consider an Admin option to allow emails for all private messages regardless if a user is online or offline.

Kyle

(@kylew)

Joined: 5 years ago

Prominent Member

Posts: 728

Oct 13, 2022 3:01 pm

Reply to

Sean Callahan

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@sean-callahan,

wpForo sends PM notification email only if the User is not online, as there is no need to send the PM then the user is online and can see that he got an email(no need for double notification)

Markus

Customer

(@mahi)

Joined: 3 years ago

Member

Posts: 12

Nov 24, 2022 2:54 am

Reply to

Kyle

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@kylew I agree with Sean, there should be an admin option to send emails for all private messages regardless if a user is online or not. It's too confusing and one cannot check if the user has read the message or not.