[Solved] Not receiving Email Notification for new private message

@florent-garcia

Please make sure the PM receiver is not online. Online receivers don't get email notification. Only offline users get email notification.

1. Make sure the Email Notification is enabled in PM settings. The settings page is located in Dashboard > Forums > Settings > Addons > Private Messages Tab.

2. Make sure the Email Notification button is turned on for the conversation you're currently testing.

3. Make sure you receive emails from WordPress and wpForo. This may be a global email sending issue.

4. Test it using other users and emails.

Thanks for the answer.

I have check everything you mentioned, email notification in addons is enabled and the Email Notification button is also on on conversations on both sides.

I have tested topic subscription and I do receive those email notifications every time a new topic is being posted. And I do receive email from wordpress.

I logged out I tested sending messages with several email accounts and checked spam folders but I do not receive any email notification every time a message is being received.

Anything else I can do?

ok I have created a user for this email address, they should have received an email

Done