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Can't upload .gif emoticon  


Wendell
Posts: 18
Customer
(@harnessmedia)
Member
Joined: 3 years ago

Screenshot: https://cl.ly/6ce823d8a239

I've created a new emoticon group, then tried to attach an animated gif emoticon and get the error above. I can upload the gif file just fine into the WordPress media library, but not via the emoticons addon area.

4 Replies
Astghik
Posts: 4321
Admin
(@astghik)
Support Team
Joined: 3 years ago

Hi Wendell,

We're going to check this issue. I'll update the topic asap. 
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Astghik
Posts: 4321
Admin
(@astghik)
Support Team
Joined: 3 years ago

Hi @harnessmedia,

For testing reason please try upload another type of images (e.g. jpg), not gif.

It seems you're not allowed to create a new folder. Please check the Numeric valueof the folder and make sure it is set 755.

More info here:

https://www.siteground.com/tutorials/ftp/change-permissions/

Also please check and let us know is there a new folder created in the /wp-content/uploads/wpforo/emoticons directory. The folder is called a new emoticon group you've created.

 

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Wendell
Posts: 18
Customer
(@harnessmedia)
Member
Joined: 3 years ago

All of the folders are currently set to 755. It did automatically create my new folder for me with 755 permissions. I've just tried to upload a jpg and a png and neither would work.

https://cl.ly/48c34d7ba706

Is there a way for me to manually add them?

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1 Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4321

ok @harnessmedia,

Could you please send the admin login details to info[at]gvectors.com email address to allow us to check it?

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