Posts ratings are being posting as topic replies  

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catalizaweb
(@catalizaweb)
Active Member Customer
Joined: 5 months  ago
Posts: 19
05/06/2018 12:54 am  

Hi, I have noticed than when an user rates a cross-posted post, the rating is appearing on the topic as a reply, only with the number he or she has voted.

How can I turn off this option?

Thanks.


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Astghik
(@astghik)
Support Team Admin
Joined: 11 months  ago
Posts: 1188
05/06/2018 12:59 pm  

Hi catalizaweb,

Could you please leave an example URL?  We need to check it. 

 


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catalizaweb
(@catalizaweb)
Active Member Customer
Joined: 5 months  ago
Posts: 19
05/06/2018 4:40 pm  

I'll send you by email. Thanks.


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Astghik
(@astghik)
Support Team Admin
Joined: 11 months  ago
Posts: 1188
07/06/2018 4:26 pm  

Hi @catalizaweb,

please add the Rating Stars field in the comment and let us know. We couldn't find such a problem on our test websites. We'll need to check it on your website.


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catalizaweb
(@catalizaweb)
Active Member Customer
Joined: 5 months  ago
Posts: 19
07/06/2018 6:03 pm  

Hi, I already did. I sent you an email with a link example.

Thanks.


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catalizaweb
(@catalizaweb)
Active Member Customer
Joined: 5 months  ago
Posts: 19
22/06/2018 1:21 pm  

Hello, any news about this issue? Thanks


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catalizaweb
(@catalizaweb)
Active Member Customer
Joined: 5 months  ago
Posts: 19
12/08/2018 9:56 am  

Hi, we are still waiting your help with this issue. Thanks.


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Astghik
(@astghik)
Support Team Admin
Joined: 11 months  ago
Posts: 1188
12/08/2018 3:09 pm  
Hi  catalizaweb,
 
Please confirm that you use the divi's Extra theme. I guess this is because of that. 
 
Please switch to another theme and check again. Just let us know the result.

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catalizaweb
(@catalizaweb)
Active Member Customer
Joined: 5 months  ago
Posts: 19
13/08/2018 6:19 pm  

Yes, I am using this theme and this rate star is a functionality of this theme. If I switch to another theme I don't have this functionality, so, this issue will not happen.


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Astghik
(@astghik)
Support Team Admin
Joined: 11 months  ago
Posts: 1188
14/08/2018 11:53 am  

Hi catalizaweb,

I'm really sorry, but this cannot be fixed by our side. The post's ratings have a comment_type  (as standard comments), therefore, the ratings are being cross-posted as a usual comment reply.


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