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Not working with any file - Unknow Error

4 Posts
2 Users
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Posts: 2
Topic starter
(@niennguyen84)
New Member
Joined: 3 weeks ago
[#14595]

I got message on the console of browser

core.min.js?ver=1.13.3:116 Uncaught TypeError: Cannot read properties of undefined (reading '_super')
at r.<computed> (core.min.js?ver=1.13.3:116:897)
at x.<computed>.<computed>._renderTemplate (wpfa-jquery.fileuplo…js?ver=2.0.8:477:26)
at r.<computed> [as _renderTemplate] (core.min.js?ver=1.13.3:116:967)
at x.<computed>.<computed>._renderUpload (wpfa-jquery.fileuplo…js?ver=2.0.8:495:29)
at r.<computed> [as _renderUpload] (core.min.js?ver=1.13.3:116:967)
at HTMLFormElement.add (wpfa-jquery.fileuplo…js?ver=2.0.8:108:37)
at x.<computed>.<computed>._trigger (core.min.js?ver=1.13.3:116:7687)
at File.<anonymous> (jquery.fileupload.js?ver=2.0.8:1154:23)
at ce.each (jquery.min.js?ver=3.7.1:2:3129)
at x.<computed>.<computed>._onAdd (jquery.fileupload.js?ver=2.0.8:1147:9)
r.<computed> @ core.min.js?ver=1.13.3:116
_renderTemplate @ wpfa-jquery.fileuplo…ui.js?ver=2.0.8:477
r.<computed> @ core.min.js?ver=1.13.3:116
_renderUpload @ wpfa-jquery.fileuplo…ui.js?ver=2.0.8:495
r.<computed> @ core.min.js?ver=1.13.3:116
add @ wpfa-jquery.fileuplo…ui.js?ver=2.0.8:108
_trigger @ core.min.js?ver=1.13.3:116
(anonymous) @ jquery.fileupload.js?ver=2.0.8:1154
each @ jquery.min.js?ver=3.7.1:2
_onAdd @ jquery.fileupload.js?ver=2.0.8:1147
r.<computed> @ core.min.js?ver=1.13.3:116
(anonymous) @ jquery.fileupload.js?ver=2.0.8:1362
c @ jquery.min.js?ver=3.7.1:2
add @ jquery.min.js?ver=3.7.1:2
always @ jquery.min.js?ver=3.7.1:2
_onChange @ jquery.fileupload.js?ver=2.0.8:1350
r.<computed> @ core.min.js?ver=1.13.3:116
i @ core.min.js?ver=1.13.3:116
dispatch @ jquery.min.js?ver=3.7.1:2
v.handle @ jquery.min.js?ver=3.7.1:2


3 Replies
Astghik
Posts: 6687
Admin
(@astgh)
Illustrious Member
Joined: 9 years ago

Hi,

Please provide the direct URL where the issue can be observed.

Also, please provide your Order ID, as we do not see the "Customer" label on your profile page.


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Posts: 2
Topic starter
(@niennguyen84)
New Member
Joined: 3 weeks ago
Reply
1 Reply
Astghik
Admin
(@astgh)
Joined: 9 years ago

Illustrious Member
Posts: 6687

@niennguyen84

We can see that you purchased the add-on on April 10, 2021. The version you are using is therefore quite outdated.

Unfortunately, we do not provide support for outdated add-on versions. To receive support and benefit from the latest fixes and improvements, please update to the latest version of the add-on.

Thank you for your understanding.

 


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