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Docx extension upload not working.  


germen
Posts: 2
(@germen)
New Member
Joined: 1 month ago

Hi there. Since a few days ago, I can't upload docx files (and I always could). I dont have problems with other file extensions. I get Unknown error message. Here I attach a screenshot about the problem and the debug message. 

Thanks in advance! 

Huggs! Grinning  

image

 

image

 

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3 Replies
Astghik
Posts: 4512
Admin
(@astghik)
Support Team
Joined: 3 years ago

Hi @germen,

Please navigate to Dashboard > Forums > Settings > Addons > Attachments admin page and make sure the extentions are included in the "Accepted File Types" option. 

BTW, could you please provide your order number? Your account doesn't have [customer] label. 

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germen
Posts: 2
(@germen)
New Member
Joined: 1 month ago

Hi there.

The docx extension it's included. In fact, we had no problems uploading those kinds of files until a few days ago. Checking the WP Error Log i see these 2 logs 

  • [17-Oct-2020 21:12:53 UTC] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in *****/wp-includes/class-wp-hook.php on line 197
  • [17-Oct-2020 16:51:47 UTC] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in ******/wp-includes/wp-db.php on line 2103

As I am the webmaster, not the owner I dont have the customer label. You can check the license. It's related to portaldelescritor.com . If it's 100% necessary I can ask for the forum credentials.

Cheers!

 

 

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1 Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4512

@germen,

I'd suggest you contact your hosting support.

This article also may be helpful for you:  https://www.groovypost.com/howto/howto/how-to-solve-php-fatal-error-allowed-memory-size-of-8388608-bytes-exhausted/

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