Attach Files link is not opening the browse window  

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gerdt@imdalpine.org
(@gerdtimdalpine-org)
Member Customer
Joined: 3 months ago
Posts: 5
17/09/2018 2:42 am  

I have recently registered and installed the  Advanced attachments plugin. No errors during the install.

The "Attach Files" text shows up when editing and adding posts, but the paperclip graphic does not and clicking on "Attach Files" does not pop up the file browse window. 

I've read through all of the posts in this forum looking for the fix to no avail. I have cleared all caches since installing the addon.

The forum URL is:  https://www.imdalpine.org/alpine101/forum

Do you have any suggestions for me?

 


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1511
17/09/2018 12:43 pm  

Hi gerdt@imdalpine.org,

Please register a new user (who has a permission to attach files) and send login details to info[at]gvectors.com email address to allow us to check it. 


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KelvinAyoub
(@kelvinayoub)
Member Customer
Joined: 3 months ago
Posts: 3
18/09/2018 12:45 pm  

Have found solution for this? I am having the same issue.


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1511
18/09/2018 2:50 pm  

@gerdtimdalpine-org,

Could you please deactivate the "Speed Booster Pack" plugin and check again. 

@kelvinayoub

if you use the "Speed Booster Pack" plugin deactivate it and check again.

Otherwise please register the new user and send login details to info[at]gvectors.com email address to allow us to check it.


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KelvinAyoub
(@kelvinayoub)
Member Customer
Joined: 3 months ago
Posts: 3
18/09/2018 2:57 pm  

I don't have speed booster plugin. I have sent login credential to the mentioned email.


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1511
18/09/2018 3:41 pm  

@kelvinayoub,

Please check your website configuration. All files are trying to load from ext/ path, this causes the errors on your website. You have js errors on your website backend as well. Please contact your website developer to change this configuration.

wpForo


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KelvinAyoub
(@kelvinayoub)
Member Customer
Joined: 3 months ago
Posts: 3
18/09/2018 3:51 pm  

Yes, this is set by WP Hide & Security Enhancer a security plugin to hide wordpress. Knowing that is the cause of the issue helps to find a work around. Thank you.

This post was modified 3 months ago by KelvinAyoub

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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1511
18/09/2018 4:23 pm  

Hi @kelvinayoub,

This issue is solved. Please check. 

Regarding to wpForo Ads manager.

Please note: If you're inserting HTML or Banner JavaScript code, make sure the editor is switched to "Text" mode.

text mode


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gerdt@imdalpine.org
(@gerdtimdalpine-org)
Member Customer
Joined: 3 months ago
Posts: 5
19/09/2018 4:17 am  

I don't have Speed Booster Pack installed as a plugin.

 


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1511
19/09/2018 3:25 pm  

@gerdtimdalpine-org,

please deactivate all plugins (expect wpForo and wpForo Advanced Attachments)  and check again.


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gerdt@imdalpine.org
(@gerdtimdalpine-org)
Member Customer
Joined: 3 months ago
Posts: 5
19/09/2018 3:36 pm  

Done. Still not working.

 


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1511
19/09/2018 5:46 pm  

ok gerdt@imdalpine.org,

We'll need admin access to find and fix it. Please send admin login details to info[at]gvectors.com email address to allow us to debug it.


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gerdt@imdalpine.org
(@gerdtimdalpine-org)
Member Customer
Joined: 3 months ago
Posts: 5
19/09/2018 8:35 pm  

The gvectors login has been changed to an administrator account.

 


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1511
20/09/2018 6:04 pm  

Hi @gerdtimdalpine-org,

First of all, there was an update problem. We've deleted wpForo and install it again. 

The main issue comes from your current active theme. In your theme, the jQuery is called twice, and the second one is called at the end of the code, so it has overwritten the jQuery and all functions stopped work. We just turned off the jQuery code calling (that has been called at the end of your code and this was the cause of the error) and now it works fine. 

2018 09 20 1742


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gerdt@imdalpine.org
(@gerdtimdalpine-org)
Member Customer
Joined: 3 months ago
Posts: 5
20/09/2018 6:27 pm  

Thank you.

Fantastic service.

 


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