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Error in Ad manager  


Connie Duedahl
Posts: 2
Customer
(@connie-duedahl)
Member
Joined: 11 months ago

In the ad manager-addon I have just installed:

  1. it is impossible to go to the "text" mode-tab
  2. it is impossible to use the "insert media"-button

I can write text and sometimes copy a picture into the "visuel" text field. But it is very difficult to work with.
Hope you can do something

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4 Replies
Tom
Posts: 3259
 Tom
Admin
(@tomson)
Support Team
Joined: 6 years ago

Hi @connie-duedahl,

I think you have a JS error in your Dashboard, it affects TinyMCE Ads editor. Please try to disable other plugins and check the ads manager editor. Before checking don't forget press Ctrl+F5 to reset browser cache. If it's fixed, activate those plugins one by one and check after each activation to find the problem maker.

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Connie Duedahl
Posts: 2
Customer
(@connie-duedahl)
Member
Joined: 11 months ago

I found out it was because it only work in crome -  not in firefox which is my preferred browser.  A shame

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1 Reply
Tom
 Tom
Admin
(@tomson)
Joined: 6 years ago

Support Team
Posts: 3259

@connie-duedahl

This addon works on all browsers. Most our developers use Firefox too and there is no any issue in Firefox. This is your site specific issue as i described above. Something is wrong in your website dashboard.

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Astghik
Posts: 4480
Admin
(@astghik)
Support Team
Joined: 3 years ago

Hi @connie-duedahl,

It seems you're using some Ads Blocker extension that caused the issue. Please disable the extension and it'll work fine. 

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