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Critical Bug: All Unseen Notifications Disappear/Vanish After Interacting with a Single Notification

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(@wowa1986)
New Member
Joined: 5 months ago
[#14343]

Hello,

I am reporting a critical bug that causes the loss of all unseen notifications when a user interacts with just one of them.

Issue Description:

When a user has multiple unseen notifications (e.g., 10, 20, or 30 total), and they click on one specific notification (e.g., a "Like" or a "Reply" alert) to view its content:

  1. The user is successfully directed to the content related to that specific notification.

  2. After returning to the Notifications tab, all other unseen notifications immediately disappear.

  3. The tab then displays the message, "No notifications" (or similar, indicating an empty list).

Crucially, these missing notifications do not move to the "Read" or "Archive" section; they are completely and irreversibly deleted from the user's account upon the first interaction.

Steps to Reproduce:

  1. Ensure the user has a significant number of unread notifications (e.g., 10 or more).

  2. Go to the main Notifications tab.

  3. Click on any single notification in the list (e.g., an alert for a new like).

  4. View the content or return directly to the Notifications tab.

  5. Observe the Notifications tab. All the remaining unread notifications are gone.

This results in a massive and immediate data loss, making the notification system unreliable and frustrating for users who miss out on important alerts.

Please investigate this critical issue immediately. Thank you.


2 Replies
Astghik
Posts: 6645
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(@astgh)
Illustrious Member
Joined: 8 years ago

Hi,

We'll check and get back to you ASAP. 


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Astghik
Posts: 6645
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(@astgh)
Illustrious Member
Joined: 8 years ago

Hi,

It seems you’ve enabled the “Set notifications as [READ] on load” option. As the option description indicates, notifications are marked as [READ] once they are loaded. In this case, the notifications can be found in the “Read” tab. Please check it.


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