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User showing offline instead of online

4 Posts
2 Users
0 Reactions
1,733 Views
Posts: 12
Customer
Topic starter
(@aaron-mckeon)
Member
Joined: 4 years ago

Can you tell me how wpDiscuz determines if a user is showing online or offline?  We just realized it is sometimes showing users as offline when in fact they are actually online.  Thanks for any assistance in troubleshooting.


3 Replies
Astghik
Posts: 6580
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

Hi Aaron McKeon,

Please let us know how we can represent the issue on our test website.


Reply
2 Replies
Customer
(@aaron-mckeon)
Joined: 4 years ago

Member
Posts: 12

@astgh Sorry I missed this reply.  Here is how we reproduce the issue:

  1. Login to the website and view the post's comments.
  2. Leave a comment.
  3. Login to the website in a different browser with a different user.
  4. Leave a comment.

In the comments listing, both users should show "online" but they do not.  Before you troubleshoot too much, can you tell me how it determines if a user is online?  Is it based simply on their login status?


Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6580

@aaron-mckeon,

It's based on the "Online status checking rate" option in the Dashboard > wpDiscuz > Settings > Online Users tab. So please check and let us know if the status is still online after the time expiration. 


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