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Voice Comments Shortcut Not Read by WordPress


Edward Koon
Posts: 6
Customer
Topic starter
(@edward-koon)
Member
Joined: 6 months ago

Added your voice comment add-on last night but are having problems with WordPress reading the short-code. Also when typing a message then recording a message and clicking submit the text disappears. See attached.

2022 01 24 9 46 50

 

10 Replies
Edward Koon
Posts: 6
Customer
Topic starter
(@edward-koon)
Member
Joined: 6 months ago

I edited the comment in WordPress adding in the lost text message.

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Edward Koon
Posts: 6
Customer
Topic starter
(@edward-koon)
Member
Joined: 6 months ago

If you're not going to respond to my request for support kindly refund my PayPal charge for this plugin!

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8 Replies
Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5293

@edward-koon

Please leave some example URL to allow us to check the issue.

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Edward Koon
Customer
(@edward-koon)
Joined: 6 months ago

Member
Posts: 6
Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5293

@edward-koon

I've already asked the developers to check the issue. Please wait a bit. I'll update this topic once I get some news for you. 

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Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5293

@edward-koon,

We don't find such an issue on our test website. Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you. 

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Edward Koon
Customer
(@edward-koon)
Joined: 6 months ago

Member
Posts: 6

@astgh I'd rather not have someone poking around in my admin. I was able to post a voice comment, but before entering a short text statement about what the recording is about, then tapping or clicking the microphone icon a recording is made. But when clicking submit the text disappears.

Going into WordPress admin and editing the comment I'm able to add the text back in and save, but after that, the audio shortcode is visible and not displaying the player.

Let's just refund my payment for this add-on and in the future, if the bugs are worked out I'd consider purchasing again.

Regards, Ed

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Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5293

@edward-koon,

 I was able to post a voice comment, but before entering a short text statement about what the recording is about, then tapping or clicking the microphone icon a recording is made. But when clicking submit the text disappears.

This is a plugin working logit. If you're adding the voice comment the text in the editor will be removed. However, it should not display the shortcode after editing comments and adding the text. As I've already mentioned this is not a general issue, but just a specific case. We don't find it on our test websites. 

Going into WordPress admin and editing the comment I'm able to add the text back in and save, but after that, the audio shortcode is visible and not displaying the player.

Please let us know if the Dashboard comment editor is a Reach editor or a native one. 

image

Let's just refund my payment for this add-on and in the future, if the bugs are worked out I'd consider purchasing again.

Please answer the question above, then if you want just ask for a refund.

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Edward Koon
Customer
(@edward-koon)
Joined: 6 months ago

Member
Posts: 6

@astgh comment system is WordPress with your plugin. Please refund my PayPal account.

Reply
Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5293

@edward-koon,

Ok, the refund is issued. You'll get an email confirmation from the 2Checkout.com payment system in a few hours.

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