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Frontend Moderation not showing  


Simon Müller
Posts: 6
Customer
(@simon-muller)
Member
Joined: 5 months ago

Hey Guys, i got some issues here getting your Plugins to work:

I Installed and Activated the Plugin and also inserted my license Key, but no Front-End moderation is available like shown in your Screenshot or the Demo-Page.

This is a post with 2 Unapproved Comments:

image

Any ideas?

5 Replies
Tom
Posts: 3259
 Tom
Admin
(@tomson)
Support Team
Joined: 6 years ago

Hi @simon-muller,

Could you please totally disable WP Rocket cache (with CDN) during this support period?

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4 Replies
Simon Müller
Customer
(@simon-muller)
Joined: 5 months ago

Member
Posts: 6

@tomson

Please view https://gvectors.com/forum/wpdiscuz-user-comment-mentioning/user-comment-mentioning-no-list-ist-shown/#post-23806 for explaination. I can't disable my cache, because this is a live enviroment. 

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Tom
 Tom
Admin
(@tomson)
Joined: 6 years ago

Support Team
Posts: 3259

@simon-muller,

Ok, then we should have an admin access to play with the Rocket cache settings and find the conflict point on your website. There should be a one small option in Rocket Cache plugin that causes all this issues. We should find it. For example, this could be JS minification sub-option or Lazy Load option, something like that...

We can check it within 1-24 hours if you send admin login details to support[at]gvectors.com email address.

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Simon Müller
Customer
(@simon-muller)
Joined: 5 months ago

Member
Posts: 6

@tomson Like i said in https://gvectors.com/forum/wpdiscuz-user-comment-mentioning/user-comment-mentioning-no-list-ist-shown/#post-23806  , i already sent the login credentials (For Live & Dev Enviroment ;))

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Elvina
Moderator
(@elvina)
Joined: 1 year ago

Noble Member
Posts: 1349

@simon-muller,

The wpDiscuz Frontend Moderation sends the JSON data, but when data is returned it can not parse from JSON, that caused the issue.

The probable reason may be a wrong server configuration or the plugin conflict.

You can create a  create a staging copy of your website and try to find the reason of the issue, by deactivating the plugins and check the server configuration.

If you will not be able to find the reason of the issue, just contact us via support[at]gvectors.com email address and ask for a refund.

Also please set the email subject " refund.

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