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Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

And we received an Email with this content:

2Checkout Fraud Review - 1 Transaction(s) FAILED

FAILED: These sales have been determined to be fraudulent, and have already been canceled; no further action is necessary

As far as I see the cancellation was made from 2CO team. And they closed all your transactions.

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Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago
Posted by: Vitaliy

Check out this batch 106107908451
He paid. I have a working license. You show the old batch 106107908445.

There is no transaction with 106107908451 number on our sale list.

If 2CO has canceled the old 106107908445 transaction, they'll probably cancel the new one (106107908451), or this is currently under review. We don't see this transaction yet. Once we got It I'll let you know asap.

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Posts: 11
Customer
Topic starter
(@glaviton)
Member
Joined: 8 years ago

OH MY GOD. I have already the third time I write. I have paid for the order. I have an expired license !! They work!! PLEASE CHECK castomer ID 106107908451, Order #23695.

I'm your client. And I am asking for help because the plugin does not send a letter if I use smtp. Please! Let's solve this problem already.

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Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

This is the Website Order ID, not 2CO. And it's also canceled like 2CO order ID. There is no any difference. We have no completed order $84 this month, there is only one from you and it's canceled.

2016 12 28 1227

There is no order from CustomerID 106107908451. We don't see that. As I've already said in my last post this maybe already canceled or under review. It'll be refunded or approved in near future, but currently we don't see this transaction.

 

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Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

We got an email from 2CO:

Hello
Thank you for contacting 2Checkout. I apologize for the delay in responding to your inquiry.  The number provided is for the PayPal invoice ID.  It is for order 106107908439.  Order 106107908439 was canceled because there are different buyer details registered with the PayPal account being used.

It seems your PayPal account Profile Information doesn't match the data you've entered on 2CO checkout page.

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