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[Solved] Plugin Update Error Message About License

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Product License Questions
Last Post by Jim Cooney 10 months ago
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 Jim Cooney
(@jim-cooney)
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[#14165]

Hi,

I disconnected a license of an add-on from an old site and moved it to my new site. I also purchased a new license for another add-on for the new site. When I try to update either of them, it gives me this error message:

Update failed: Failed to update plugin. Check your license details first.

I've deactivated/re-activated the plugins and cleared the cache but am still getting this error message. What can I do to resolve this?


 
Posted : 17/06/2025 12:13 am
Macky reacted
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plugin update license error deactivation
 Macky
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Posted by: @jim-cooney
↑

Hi,

I disconnected a license of an add-on from an old site and moved it to my new site. I also purchased a new license for another add-on for the new site. When I try to update either of them, it gives me this error message:

Update failed: Failed to update plugin. Check your license details first.

I've deactivated/re-activated the plugins and cleared the cache but am still getting this error message. What can I do to resolve this?

Usually if you just wait a few hours it fixes itself 🙂 

 


 
Posted : 17/06/2025 1:23 am
 Jim Cooney
(@jim-cooney)
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@percysgrowroom Thanks, it does seem to be fixed now.


 
Posted : 18/06/2025 11:18 pm
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