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Product License Questions
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Topic starter
Hi,
I disconnected a license of an add-on from an old site and moved it to my new site. I also purchased a new license for another add-on for the new site. When I try to update either of them, it gives me this error message:
Update failed: Failed to update plugin. Check your license details first.
I've deactivated/re-activated the plugins and cleared the cache but am still getting this error message. What can I do to resolve this?
Posted : 17/06/2025 12:13 am
I Give Up reacted
Usually if you just wait a few hours it fixes itself 🙂Hi,
I disconnected a license of an add-on from an old site and moved it to my new site. I also purchased a new license for another add-on for the new site. When I try to update either of them, it gives me this error message:
Update failed: Failed to update plugin. Check your license details first.
I've deactivated/re-activated the plugins and cleared the cache but am still getting this error message. What can I do to resolve this?
Posted : 17/06/2025 1:23 am