[Solved] Moved to new URL - how to handle product activation?  

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BerndG
(@berndg)
Member Customer

Hi,

we moved a whole site to a new, better URL. How do I deactivate the activation keys on the old site and activate them on the new site? Concerns several addons we bought.

Posted : 27/06/2019 8:21 pm
Astghik
(@astghik)
Support Team Admin

Hi @berndg,

Thank you for contacting us.

Please provide us your order id. 

Posted : 28/06/2019 11:08 am
BerndG
(@berndg)
Member Customer

I already sent all the stuff directly via support request, unfortunately without reply until now. 

The order ID is [Order #29718] (February 5, 2019)

 

Thanks, Bernd

Posted : 28/06/2019 12:13 pm
Astghik
(@astghik)
Support Team Admin

Thank you @berndg,

The license keys are reset. You can activate those on the new website.  

Posted : 28/06/2019 12:17 pm
BerndG
(@berndg)
Member Customer

Thanks!

Posted : 28/06/2019 12:32 pm
BerndG
(@berndg)
Member Customer

There was another order:

[Order #30243] (April 1, 2019)

Could you please reset this as well for same reason??

 

Thanks, Bernd

Posted : 28/06/2019 2:38 pm
Astghik
(@astghik)
Support Team Admin

@berndg,

Done! You can activate it again.  

Posted : 28/06/2019 2:51 pm
BerndG liked
BerndG
(@berndg)
Member Customer

Thanks again!

Posted : 28/06/2019 5:41 pm
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