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[Solved] I can't update  

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LFernando
(@lfernando)
Active Member

Since the last update of this and other addons, I was asked again for the activation key, but when entering the code nothing happens, just reload the page, my purchase order is # 32105

Posted : 10/02/2020 11:22 pm
Astghik
(@astghik)
Support Team Admin

Hi @lfernando

Please try to insert the activation keys one more time then:

  • Navigate to Dashboard > Updates  admin page
  • Click on the "Check Again" button
  • Try to update the add-ons
Check update
Posted : 11/02/2020 11:09 am
LFernando
(@lfernando)
Active Member

@astghik

Correct, now if it could be activated, and updated, before it showed a message like "The code has already been used", then nothing happened, and now it is already activated thank you very much!

 

Posted : 11/02/2020 10:21 pm
LFernando
(@lfernando)
Active Member

Although now when trying to update from the Wordpress updater the following error appeared, and if I try to update from the plugins, the option to update does not appear, only the legend of "Automatic update is not available for this plugin" is displayed.

2020 02 11 123130
Posted : 11/02/2020 10:34 pm
Elvina
(@elvina)
Noble Member Moderator

@lfernando,

Please send the admin login details to info[at]gvectors.com email address to allow us to check it.

 

Posted : 12/02/2020 12:37 pm
LFernando
(@lfernando)
Active Member

@elvina

I just went to check and now the link to update each of the addons appears, I don't know if any action was taken but apparently the problem was already solved

 

Posted : 13/02/2020 11:07 pm
Elvina
(@elvina)
Noble Member Moderator

@lfernando,

Glad to hear the issue is solved.

 

Posted : 14/02/2020 11:31 am
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