[Solved] Failed Update  


transitionalsolutions
Posts: 4
(@transitionalsolutions)
Member
Joined: 4 months ago

I am getting a very strange failed update error. See below:

Update Failed: Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, log in to your Elegant Themes account and navigate to the Account > API Key page. Learn more here. If you still get this message, please make sure that your Username and API Key have been entered correctly

 

I am using divi as a theme which is up to date and has the proper API keys. Seems like a bug to show a elegant themes error while updating a gvectors plugin.

 

My Gvector plugins are registered with the domain I am attempting to update on.

7 Replies
Astghik
Posts: 2892
Admin
(@astghik)
Support Team
Joined: 2 years ago

Hi @transitionalsolutions,

It seems your theme doesn't allow to update the plugins. It blocks the plugin updating process for some reason. Please try to switch to another theme update the plugins and reactivate your theme. Or contact your theme support and ask them this question. 

6 Replies
transitionalsolutions
(@transitionalsolutions)
Joined: 4 months ago

Member
Posts: 4

I am using divi theme by elegant themes it is a widely used theme. Other plugins haven't had this problem this is the first I've ever seen it and I've developed near 100 sites or more.

Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 2892

Hi @transitionalsolutions,

Please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site and send it to info[at]gvectors.com email address to allow us to check it.

transitionalsolutions
(@transitionalsolutions)
Joined: 4 months ago

Member
Posts: 4
Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 2892

Thank you @transitionalsolutions, we've received your email. There is not an installer.php file. Please send it as well. 

 

Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 2892

@transitionalsolutions,

Please navigate to Dashboard > Update admin page, At first click on the "Check Again" button, and then click “Update Plugins”.

transitionalsolutions
(@transitionalsolutions)
Joined: 4 months ago

Member
Posts: 4

works. Thanks.

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