Error in Purchased Item  

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jmobile
(@jmobile)
Member Customer
Joined: 3 months ago
Posts: 5
31/10/2018 12:31 pm  

I made a bulk purchase yesterday but made a mistake in one of the items (My error tho). I intend adding "Wp-foro User custom fields" instead of "Wp-foro Private Message". I later realized that after I completed the transaction (I even contacted supports immediately but no reply yet). Please, what should I do to correct this?


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
31/10/2018 3:57 pm  

Hi @jmobile,

 Thank you for your purchases.

We'll change the orders within 12 hours. Please wait. I'll update this topic once I got some news for you.


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jmobile
(@jmobile)
Member Customer
Joined: 3 months ago
Posts: 5
31/10/2018 4:43 pm  
Posted by: Astghik

Hi @jmobile,

 Thank you for your purchases.

We'll change the orders within 12 hours. Please wait. I'll update this topic once I got some news for you.

I don't think there's need for that anymore. I have already purchase  "Wp-foro User custom fields" separately. You can just issue a refund  on  "Wp-foro Private Message". Or extend "Wp-foro User custom fields" to 2yrs and cancel  "Wp-foro Private Message" license cos I don't want it. Thanks! 


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jmobile
(@jmobile)
Member Customer
Joined: 3 months ago
Posts: 5
03/11/2018 1:01 pm  

Hello @Astghik

It's been a while now. What's happening???


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
03/11/2018 3:51 pm  

Hi @jmobile,

Please don't worry, our specialist will contact you asap. 


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jmobile
(@jmobile)
Member Customer
Joined: 3 months ago
Posts: 5
12/11/2018 4:47 pm  

Hello, for how long am I going to wait? I think it's better you just come straight that you're not gonna do something about it than just keeping me in the dark. smh!


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
13/11/2018 5:49 pm  

Hi @jmobile,

We've just issued a refund. You'll get the email notification soon.


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jmobile
(@jmobile)
Member Customer
Joined: 3 months ago
Posts: 5
13/11/2018 8:07 pm  

Thanks, I just saw the notification hoping to get an alert asap.


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