Error in Purchased Item  

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jmobile
Posts: 5
Customer
(@jmobile)
Member
Joined: 7 months ago

I made a bulk purchase yesterday but made a mistake in one of the items (My error tho). I intend adding "Wp-foro User custom fields" instead of "Wp-foro Private Message". I later realized that after I completed the transaction (I even contacted supports immediately but no reply yet). Please, what should I do to correct this?

7 Replies
Astghik
Posts: 2452
Admin
(@astghik)
Support Team
Joined: 1 year ago

Hi @jmobile,

 Thank you for your purchases.

We'll change the orders within 12 hours. Please wait. I'll update this topic once I got some news for you.

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1 Reply
jmobile
Customer
(@jmobile)
Joined: 7 months ago

Member
Posts: 5
Posted by: Astghik

Hi @jmobile,

 Thank you for your purchases.

We'll change the orders within 12 hours. Please wait. I'll update this topic once I got some news for you.

I don't think there's need for that anymore. I have already purchase  "Wp-foro User custom fields" separately. You can just issue a refund  on  "Wp-foro Private Message". Or extend "Wp-foro User custom fields" to 2yrs and cancel  "Wp-foro Private Message" license cos I don't want it. Thanks! 

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jmobile
Posts: 5
Customer
(@jmobile)
Member
Joined: 7 months ago

Hello @Astghik

It's been a while now. What's happening???

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Astghik
Posts: 2452
Admin
(@astghik)
Support Team
Joined: 1 year ago

Hi @jmobile,

Please don't worry, our specialist will contact you asap. 

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1 Reply
jmobile
Customer
(@jmobile)
Joined: 7 months ago

Member
Posts: 5

Hello, for how long am I going to wait? I think it's better you just come straight that you're not gonna do something about it than just keeping me in the dark. smh!

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Astghik
Posts: 2452
Admin
(@astghik)
Support Team
Joined: 1 year ago

Hi @jmobile,

We've just issued a refund. You'll get the email notification soon.

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