Good morning! I got a renewal notice for two addons this morning. I'm supposed to get a 30% discount automatically? I tried to renew and the discount is not showing up. Can you help?
Thanks!
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Aug 09, 2021 1:58 pm
9 Replies
Aug 09, 2021 3:40 pm
Hi @eeel,
Please wait for 24hours and try again, this could be a time zone issue, and your order is not set expired yet.
Aug 09, 2021 4:00 pm
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@kylew Okay. Thank you!
Aug 10, 2021 2:51 am
I am still struggling with this. My site wants the activation keys. I have made the purchase, verified it and also logged on to paypal to verify the payment completed.
When can I find the activation keys?
Thanks!
Aug 10, 2021 7:25 pm
Same here, received notice offering renewal at 30% discount, not applied in the cart at all.
Aug 10, 2021 11:47 pm
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The same answer for you:
Please wait for 24hours and try again, this could be a time zone issue, and your order is not set expired yet. Also, make sure you are logged-in with the customer account you've used to make the previous order.
Aug 13, 2021 7:12 pm
I have a third plugin to renew. It's expired. I've waited... discount does not show up. I'm sorry but this whole process is cumbersome and frustrating. I have three plugins to renew. It seems it should take a minute of so. I've been dealing with this for five days. Please help.
Aug 14, 2021 8:10 pm
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Something is still wrong on your side. Please make sure you're logged in with your customer account. Go to the checkout page and take a screenshot. I want to see the prices of addons in the shopping cart.
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