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wpDiscuz Embeds Doesnt work on Mobiles.  


Blake Ellington
Posts: 5
Customer
(@blake-ellington)
Member
Joined: 1 month ago

Hi,

Embeds are working fine on desktop version (Twitter, Youtube etc.) but on mobile it comes as url only. Please advise if there is setting to configure for the same?

Example url to test. https://kingsherald.com/articles/sacramento-kings-mailbag-4/

7 Replies
Blake Ellington
Posts: 5
Customer
(@blake-ellington)
Member
Joined: 1 month ago

Also note Desktop Safari also has the same issue.

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1 Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4341

@blake-ellington,

Please navigate to Dashboard > wpDiscuz > Settings > Embeds admin page, make sure the "Embed in mobile" option is enabled. 

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Blake Ellington
Posts: 5
Customer
(@blake-ellington)
Member
Joined: 1 month ago

Hi,
That setting is already set. yet still not working.

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Blake Ellington
Posts: 5
Customer
(@blake-ellington)
Member
Joined: 1 month ago

Any update.

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1 Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4341

@blake-ellington,

Could you please send the admin login details to info[at]gvectors.com email address? We don't find such an issue on our test websites. 

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Blake Ellington
Posts: 5
Customer
(@blake-ellington)
Member
Joined: 1 month ago

Emailed

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1 Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4341

@blake-ellington,

Simply the "Allow embedding for guests" option was disabled and you're checking as a guest on mobile:

We've enabled the option, please check it. It works fine now. 

Try on incognito mode if you're checking on mobile devices. Because mobile browsers have a hard cache, you'll not be able to see the change immediately.

Also, we see you've done some customization in the wpDiscuz plugin codes. Please read this doc: 

https://wpdiscuz.com/docs/wpdiscuz-7/customization/custom-template-and-style/

Here is explained the update safe way for the customization.  

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