Badges and Ranks not displaying under Avatar in comments section  

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Rtenzo
(@rtenzo)
Member Customer
Joined: 2 months ago
Posts: 3
20/11/2018 4:35 pm  

Hello,

I have recently purchased myCRED intergration and had followed all steps in the installation of the add-on, but the badges and ranks have not been displaying under the user avatar in the comment section of wordpress. I have also modified the site's function.php to allow the badges to be shown but its still not working. I'm not sure whether its my theme Colormag preventing this or another issue at hand. Everything has been updated to its current version.


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
20/11/2018 5:13 pm  

Hi @rtenzo,

Could you please leave some example URL to allow us to check it? 


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Rtenzo
(@rtenzo)
Member Customer
Joined: 2 months ago
Posts: 3
20/11/2018 5:50 pm  

[LINK]

Under user JCAdmin there should be a badge under his name as we are testing the add-on current but it isn't displaying under the avatar


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
20/11/2018 5:54 pm  

Hi @rtenzo,

I don't see wpDiscuz commenting plugin on your website. 

At first please install the wpDiscuz plugin, as this addon is an integration solution between wpDiscuz and myCRED


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Rtenzo
(@rtenzo)
Member Customer
Joined: 2 months ago
Posts: 3
20/11/2018 6:11 pm  

I have enabled wpdiscuz on the page already, unless something would be blocking its ability to work properly and I have everything installed, I double checked to see if anything could be preventing it working on the page but there are no other plugins that I could suspect would be blocked it.


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
21/11/2018 1:12 pm  

Dear @rtenzo,

Please reactivate wpDiscuz and let us know. We'll be able to check the problem. 


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