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iPhone Large Images won’t attach

wpDiscuz Media Uploader

Last Post by Tom 7 months ago

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Posts: 8

Collin Hensley

Customer

Topic starter

Aug 24, 2022 2:33 pm

(@collin-hensley)

Member

Joined: 11 months ago

Hi, I think I’ve reached out about the same issue before, but it still hasn’t been resolved.

I am unable to attach images from my iPhone to comments. If I change the size of the image during the upload process from “Actual Size” to “Large”, it uploads just fine. But the default Actual Size doesn’t upload. However, what is weird is the image still uploads to the Media Library and can be seen on the backend. When I’m uploading
the Actual Size image, it just spins and spins and the thumbnail image never shows under the comment.

its not realistic to instruct my users to modify the image size before uploading.

I am attaching an example image that won’t work as well as a screenshot of the different image sizes I can choose while uploading. I am trying to upload from an iPhone 12. Also, I am uploading this image to this comment from my phone and it is attaching just fine. Has to be something in some setting in my site.

7 Replies

Posts: 4037

Tom

Admin

Aug 25, 2022 2:39 pm

(@tomson)

Famed Member

Joined: 8 years ago

Hi @collin-hensley,

This is a server limitation and configuration issue, for sure. It would be better to attach that large image to this support topic, so we could test it on our test websites.

6 Replies

Collin Hensley

Customer

(@collin-hensley)

Joined: 11 months ago

Member

Posts: 8

Aug 26, 2022 1:55 pm

Reply to

Tom

@tomson

Thank you for your reply. I am attaching an iPhone picture to this message for testing. I just migrated my site to Cloudways with Vultr High Frequency. There shouldn’t be any server limitations since the same size photos upload directory into the Media Library and to other templates with no issues. I’m also attaching this large photo to this message and it uploads just fine.

Tom

Admin

(@tomson)

Joined: 8 years ago

Famed Member

Posts: 4037

Aug 26, 2022 9:12 pm

Reply to

Collin Hensley

Ok, thank you @collin-hensley,

I'll let you know if I got some news for you.

Collin Hensley

Customer

(@collin-hensley)

Joined: 11 months ago

Member

Posts: 8

Sep 04, 2022 2:52 pm

Reply to

Tom

@tomson Hi, any update on this?

Tom

Admin

(@tomson)

Joined: 8 years ago

Famed Member

Posts: 4037

Sep 05, 2022 9:16 pm

Reply to

Collin Hensley

Hi @collin-hensley,

I'm sorry, but we don't have any solution for this. The photo works fine for us. This could be even phone issue. Could you please attach the same image using a phone to this topic?

Collin Hensley

Customer

(@collin-hensley)

Joined: 11 months ago

Member

Posts: 8

Sep 05, 2022 9:28 pm

Reply to

Tom

@tomson

The picture attachment above is from my phone. It may be the photo dimension size or the file size.

Do you have someone who can try to post a comment to my website with a large photo from an iPhone to test?

Tom

Admin

(@tomson)

Joined: 8 years ago

Famed Member

Posts: 4037

Sep 05, 2022 9:49 pm

Reply to

Collin Hensley

Hi @collin-hensley,

I'm sorry, but this is something that we cannot support. It depends on the phone, hosting service, lots of PHP configurations, installed plugins and many more. This kind of issues can only be fixed by changing the hosting or by redeveloping the website from scratch.

For example. You should install a fresh WP+wpDiscuz+Meida Uploader addon in a new hosting service and test it. If it works, then install all plugins you have in current website, if it still works then install the theme. This is the only solution.