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Invalid key when moving my website from staging to live environment


Anne Becker
Posts: 1
Customer
Topic starter
(@anne-becker)
Member
Joined: 10 months ago

Hello,

We purchased a "wpDiscuz - Media Uploader - Single Site License" for our website, and we used to in our staging website for testing purposes, and when moving it to the live environment, the key was no longer valid.

Now we can't use the plugin on any environment, live or staging.

Can you please help us in this matter? we want to use the license for the live environment only.

Thank you, let me know if you need any help from us.

1 Reply
Tom
Posts: 3822
 Tom
Admin
(@tomson)
Support Team
Joined: 7 years ago

Hi @anne-becker,

You can contact us via support[at]gvectors.com email address and ask for resetting the license key activation. After the reset, you'll be able to activate it on the live website.

Here is the best practice to use our addons on dev/staging websites: https://gvectors.com/forum/product-license-questions/license-activation-on-development-website/#post-25171

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