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Comment system locks up after many photos uploaded.

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wpDiscuz Media Uploader

Last Post by James Haufler 6 years ago

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Posts: 9

James Haufler

Customer

Topic starter

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May 01, 2020 9:13 pm

(@jbwx2)

Member

Joined: 7 years ago

[#5868]

When our users have uploaded about 12 or more photos, the Commenting system begins to have trouble. People type comments and click to post them but the comments never show up. Then, if we delete a bunch of the photos, the comment system works again. When the comment system is locked up none of the commenting features like up-vote, or moderation work. Only after we delete a bunch of photos does the commenting system start working again

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Posts: 1403

Elvina

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May 02, 2020 12:12 pm

(@elvina)

Support

Joined: 7 years ago

Hi @jbwx2,

Please send the admin login detail to info[at]gvectors.com email address I'll ask the developers to check it for you.

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James Haufler

Customer

Topic starter

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May 02, 2020 7:49 pm

(@jbwx2)

Member

Joined: 7 years ago

Elvina:

OK. I sent you an email with that info a few minutes ago. As of yesterday, we started using the Wise Chat commenting plugin so that our users would not keep running into the problem with the Discuz commenting system. Please let me know if you want us to turn off that plugin and go back to using the Discuz commenting system.

Thank you,

Jim

Posts: 9

James Haufler

Customer

Topic starter

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May 02, 2020 8:08 pm

(@jbwx2)

Member

Joined: 7 years ago

And just so you'll know...we have the Discuz media file uploader turned off right now.

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Astghik

Admin

(@astgh)

Joined: 8 years ago

Illustrious Member

Posts: 6645

May 04, 2020 2:28 pm

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James Haufler

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@jbwx2,

We've activated the addon and tried to comment. Everything works fine. Please try to create some testing page/post so we can see the issue and debug it.

James Haufler

Customer

(@jbwx2)

Joined: 7 years ago

Member

Posts: 9

May 04, 2020 6:15 pm

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Astghik

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@astghik

I am not surprised that it worked fine for you. That is because 3 days ago we deleted a bunch of photos. That allowed the Discuz commenting system to start working again. At present, we are using the Wise Chat plugin. Do you want us to go back to using the Media Uploader and the Discuz commenting system, and then wait until it fails again?

James Haufler

Customer

(@jbwx2)

Joined: 7 years ago

Member

Posts: 9

May 05, 2020 5:12 am

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James Haufler

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Maybe that would be a good way to do a test.

Astghik

Admin

(@astgh)

Joined: 8 years ago

Illustrious Member

Posts: 6645

May 05, 2020 12:40 pm

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James Haufler

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@jbwx2,

Could you please create a dev/staging copy of your website in some sub-domain. Remove all information that you don't want to share, make sure the problem exists, and send admin details to us? You can use Duplicator to create that site.