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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

Greetings. 

HELP!  I am really struggling.

The form is not finishing the submit process.  I have attempted 2 approaches.

1. a custom form on see url:

http://pocketwisdominsights.com/pwicolab/co-lab-series/la_kz_parab_wisewmn/

this one I click submit it acts like it might do something but then nothing happens.

2. Modifying the default form that has custom questions see url.

http://pocketwisdominsights.com/pwicolab/co-lab/arthur/co-lab-institute-for-children/

This form just continue to act like It is submitting - the bars in the upper right corner they just keep moving and never finishes.

Any ideas what I have done wrong??  Any other details I can provide?

Thank you in advanced for your assistance.


   
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 Tom
(@tomson)
Famed Member Admin
Joined: 9 years ago
Posts: 4168
 

Could you please send admin login details to support[at]gvectors.com email address? You have some site specific problems and errors which affects wpDiscuz, we need debug them all. At the moment we see two issues:

2017 03 21 1720

   
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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

Thank you for your kind support. I am in solid meeting until about 2:30pm Pacific but will send over the credentials as soon as I am able.   Your support is most appreciated.


   
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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

Tom,

I have sent the detail over to support as requested via 2 emails.   I look forward to learning what needed to be fix and documenting it so we don't recreate the problem again later.

Thank you again for your kind support.

 


   
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 Tom
(@tomson)
Famed Member Admin
Joined: 9 years ago
Posts: 4168
 

Thank you Della,

we're currently checking this problem.


   
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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

Tom,

Great thank you.  I have just finished reviewing your other answers for me.  I am most grateful and have documented on the Banner thread what I believe you did.  Please let me know if I missed a step. Thank you again for your patience with this Newcomer.


   
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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

UPDATE

Tom,

I  managed to get ride of the error on the posts pages.  YEAH! 

Unfortunately, the comment form is still not submitting. 

Will you have  time to day to look at it today??  We are have a demo Monday and we were in planning on including the blog and comments as part of it.   Please let me know you thoughts.

Respectfully,

Della

 


   
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 Tom
(@tomson)
Famed Member Admin
Joined: 9 years ago
Posts: 4168
 

We're still checking this issue. Problem comes from server configuration not from wpDiscuz. I'll update soon...


   
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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

Hope you got my email.  I sent over some detail from our server team.  They are in hope it helps your discovery process.


   
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 Tom
(@tomson)
Famed Member Admin
Joined: 9 years ago
Posts: 4168
 

Problem is fixed, please check.


   
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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

We were able to submit thus it appears to be working. 

THANK YOU for you and your team's integrity to resolving the problem for both the immediate and long-term success. 

What a delight to work with individuals like yourselves.   I will get us all set up for our demo next week and our team can walk with confidence knowing how your team considered our individual situation and made a resolution happen. 


   
Tom reacted
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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

Hello Tom,

I wrote to Martin last night as I said in the email I was sad to report that the comments submit button stopped working.  I look forward to your thoughts.

Respectfully,

Della


   
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 Tom
(@tomson)
Famed Member Admin
Joined: 9 years ago
Posts: 4168
 

Hi Della,

They already know about this issue. Please wait for Martin response. As far as i know they prepare new version of wpDiscuz with fixed core.


   
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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

Hi Tom,

Great.  Thank you for the update.   Have a great day.


   
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(@della)
Eminent Member
Joined: 7 years ago
Posts: 43
Topic starter  

I heard from Martin this evening.  I have tested.

It is once again responding.  Thank you!!!

I can say I experienced Martin and wpDiscuz Team as having great pride and integrity as demonstrated with your consistency and dedication in resolving this issue.  What a delight.

Respectfully,

Della


   
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