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Scott
(@scottpaul)
Active Member Customer
Joined:11 months  ago
Posts: 14
05/12/2017 8:55 pm  

Hello,

I have a developmental test site that we implemented WPDiscuz but having an issue where the admin comments/replies are not showing on the test site. All comments are there in the backend and they also show if WPDiscuz is disabled and the WP native comment system is on.

Please see this for an example:

https://qa.concretesealerreview.com/what-is-the-best-concrete-sealer/

Not sure if it matters, but I am switching from IntenseDebate to WPDiscuz. Maybe a clean import for IntenseDebate would fix it?

Any ideas? 


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2221
06/12/2017 12:56 am  

As far as I see the problem is solved. The only issue I see is the [Post Comment] button style. It seems your theme doesn't have default style for submit buttons. Please navigate to Dashboard > Comments > Settings > Styling admin page, put this CSS code in Custom CSS Code textarea, save it, delete all caches and do Ctrl+F5 on frontend:

#wpcomm .wc-field-submit input[type="submit"] {
padding: 7px 15px;
border: 1px solid #226199;
background: #226199;
color: #ffffff;
font-size: 14px;
margin-top: 5px;
}

It will look like this:

2017 12 06 0056


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Scott
(@scottpaul)
Active Member Customer
Joined:11 months  ago
Posts: 14
06/12/2017 4:17 am  

Hi,

No, it is not solved. It only shows comments from the guests and none of the replies from the administrator that should be nested under each guest comment. 

It works fine with the WP native comment system.

Thanks for the tip on the button


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Scott
(@scottpaul)
Active Member Customer
Joined:11 months  ago
Posts: 14
06/12/2017 4:53 am  

See pictures showing what I mean. One shows with WPDiscuz and admin comments missing. The other shows it correctly within WP comment system.

  

Screen Shot 2017 12 05 at 7.48.29 PM
Screen Shot 2017 12 05 at 7.48.29 PM

 


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Astghik
(@astghik)
New Member Moderator
Joined:2 weeks  ago
Posts: 4
07/12/2017 6:06 pm  

Hi Scott,

This is definitely migration issue. Some data have been migrated from  IntenseDebate have been migrated incomplete or incorrect. We can't say an exact reason, however we can debug your problem through Dashboard if you send admin login details to support[at]gvectors.com email address. 


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Scott
(@scottpaul)
Active Member Customer
Joined:11 months  ago
Posts: 14
08/12/2017 6:46 pm  

Thank you. Email sent.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2221
11/12/2017 7:36 pm  

Thank you Scott,

We've received your email. I'll update soon.


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Scott
(@scottpaul)
Active Member Customer
Joined:11 months  ago
Posts: 14
12/12/2017 7:03 pm  

Hi Tom,

I updated WP version to 4.9.1 today and all now all the comments show. Very strange. 

https://qa.concretesealerreview.com/best-brick-paver-sealer/


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2221
12/12/2017 7:29 pm  

Yes, we see too. That's great news!


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