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Beta Test version Can't disable JetPack Comments

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(@tkcollier)
Active Member
Joined: 5 years ago
Posts: 8
Topic starter  

Running Business hosteed plan with BuddyPress. The option change that comes up in the yellow waring dialog box doesn't appear. Completed setup anyway, but old WP form is still there.


   
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Astghik
(@astgh)
Illustrious Member Admin
Joined: 7 years ago
Posts: 6193
 

@tkcollier,

Please check each point in this doc and leave some feedback for each one: https://wpdiscuz.com/docs/wpdiscuz-documentation/getting-started/missing-comment-form/


   
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(@tkcollier)
Active Member
Joined: 5 years ago
Posts: 8
Topic starter  

You just sent me your stock reply which has nothing in it on how to disable the comments form from that is overriding your form, so That I don't see anything like the screen shots you sent.

 

image

   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

@tkcollier,

Haven't you checked it yet?

If not please check and leave some feedback for each one. If all steps are done correctly, the wpDiscuz comment form will show automatically.


   
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(@tkcollier)
Active Member
Joined: 5 years ago
Posts: 8
Topic starter  

I cannot accomplish any of your steps. I don't see anything at all like your screenshots. That is why I sent you a copy of my screenshot.


   
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(@tkcollier)
Active Member
Joined: 5 years ago
Posts: 8
Topic starter  

As I stated in my initial problem I am on a business plan hosted by WordPress. There does not seem to be any ability to disable jetpack do you have a way?


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

@tkcollier,

Please send the admin login details to info[at]gvectors.com email address to allow us to check it for you.


   
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(@tkcollier)
Active Member
Joined: 5 years ago
Posts: 8
Topic starter  

Please clarify your request for Admin login details, so I know what you want to see. Admin for WordPress, gvectors , the list in the left hand menu...?  Thanks


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

@tkcollier,

I mean admin accesses on your website.


   
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(@tkcollier)
Active Member
Joined: 5 years ago
Posts: 8
Topic starter  

xEydPg9qig3A


   
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Astghik
(@astgh)
Illustrious Member Admin
Joined: 7 years ago
Posts: 6193
 

@tkcollier,

For further support we need the following information:

  1. your website URL
  2. some admin login details: username and password. 

Please send those to info[at]gvectors.com email address. 


   
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(@tkcollier)
Active Member
Joined: 5 years ago
Posts: 8
Topic starter  

Sent what you requested back on the 20th to the info address. What gives?


   
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 Tom
(@tomson)
Famed Member Admin
Joined: 10 years ago
Posts: 4214
 

I'm sorry, but we're closing wpDiscuz support in this forum. This forum is only for the Addons support. Please transfer your topic to wpDiscuz Community.


   
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