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Beta Test version Can't disable JetPack Comments

✦ Summarize Topic

How-To and Troubleshooting

Last Post by Tom 6 years ago

13 Posts

4 Users

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tkcollier

(@tkcollier)

Active Member

Joined: 6 years ago

Posts: 8

Topic starter

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08/05/2020 11:48 pm [#5923]

Running Business hosteed plan with BuddyPress. The option change that comes up in the yellow waring dialog box doesn't appear. Completed setup anyway, but old WP form is still there.

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Astghik

(@astgh)

Illustrious Member Admin

Joined: 8 years ago

Posts: 6645

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09/05/2020 12:28 pm

@tkcollier,

Please check each point in this doc and leave some feedback for each one: https://wpdiscuz.com/docs/wpdiscuz-documentation/getting-started/missing-comment-form/

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tkcollier

(@tkcollier)

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Joined: 6 years ago

Posts: 8

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10/05/2020 8:33 pm

You just sent me your stock reply which has nothing in it on how to disable the comments form from that is overriding your form, so That I don't see anything like the screen shots you sent.

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Elvina

(@elvina)

Support

Joined: 7 years ago

Posts: 1403

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12/05/2020 12:32 pm

@tkcollier,

Haven't you checked it yet?

If not please check and leave some feedback for each one. If all steps are done correctly, the wpDiscuz comment form will show automatically.

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tkcollier

(@tkcollier)

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Joined: 6 years ago

Posts: 8

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12/05/2020 4:27 pm

I cannot accomplish any of your steps. I don't see anything at all like your screenshots. That is why I sent you a copy of my screenshot.

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tkcollier

(@tkcollier)

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Joined: 6 years ago

Posts: 8

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12/05/2020 4:53 pm

As I stated in my initial problem I am on a business plan hosted by WordPress. There does not seem to be any ability to disable jetpack do you have a way?

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Elvina

(@elvina)

Support

Joined: 7 years ago

Posts: 1403

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13/05/2020 1:41 pm

@tkcollier,

Please send the admin login details to info[at]gvectors.com email address to allow us to check it for you.

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tkcollier

(@tkcollier)

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Joined: 6 years ago

Posts: 8

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13/05/2020 4:45 pm

Please clarify your request for Admin login details, so I know what you want to see. Admin for WordPress, gvectors , the list in the left hand menu...? Thanks

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Elvina

(@elvina)

Support

Joined: 7 years ago

Posts: 1403

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13/05/2020 5:03 pm

@tkcollier,

I mean admin accesses on your website.

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tkcollier

(@tkcollier)

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Posts: 8

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19/05/2020 1:07 am

xEydPg9qig3A

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Astghik

(@astgh)

Illustrious Member Admin

Joined: 8 years ago

Posts: 6645

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20/05/2020 4:00 pm

@tkcollier,

For further support we need the following information:

your website URL
some admin login details: username and password.

Please send those to info[at]gvectors.com email address.

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tkcollier

(@tkcollier)

Active Member

Joined: 6 years ago

Posts: 8

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27/05/2020 8:29 pm

Sent what you requested back on the 20th to the info address. What gives?

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Tom

(@tomson)

Famed Member Admin

Joined: 11 years ago

Posts: 4238

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27/05/2020 9:45 pm

I'm sorry, but we're closing wpDiscuz support in this forum. This forum is only for the Addons support. Please transfer your topic to wpDiscuz Community.

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