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Beta Test version Can't disable JetPack Comments  

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tkcollier
(@tkcollier)
Active Member
Joined: 2 months ago
Posts: 8
08/05/2020 11:48 pm  

Running Business hosteed plan with BuddyPress. The option change that comes up in the yellow waring dialog box doesn't appear. Completed setup anyway, but old WP form is still there.


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Astghik
(@astghik)
Support Team Admin
Joined: 3 years ago
Posts: 4224
09/05/2020 12:28 pm  

@tkcollier,

Please check each point in this doc and leave some feedback for each one: https://wpdiscuz.com/docs/wpdiscuz-documentation/getting-started/missing-comment-form/


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tkcollier
(@tkcollier)
Active Member
Joined: 2 months ago
Posts: 8
10/05/2020 8:33 pm  

You just sent me your stock reply which has nothing in it on how to disable the comments form from that is overriding your form, so That I don't see anything like the screen shots you sent.

 

image

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Elvina
(@elvina)
Noble Member Moderator
Joined: 10 months ago
Posts: 1177
12/05/2020 12:32 pm  

@tkcollier,

Haven't you checked it yet?

If not please check and leave some feedback for each one. If all steps are done correctly, the wpDiscuz comment form will show automatically.


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tkcollier
(@tkcollier)
Active Member
Joined: 2 months ago
Posts: 8
12/05/2020 4:27 pm  

I cannot accomplish any of your steps. I don't see anything at all like your screenshots. That is why I sent you a copy of my screenshot.


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tkcollier
(@tkcollier)
Active Member
Joined: 2 months ago
Posts: 8
12/05/2020 4:53 pm  

As I stated in my initial problem I am on a business plan hosted by WordPress. There does not seem to be any ability to disable jetpack do you have a way?


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Elvina
(@elvina)
Noble Member Moderator
Joined: 10 months ago
Posts: 1177
13/05/2020 1:41 pm  

@tkcollier,

Please send the admin login details to info[at]gvectors.com email address to allow us to check it for you.


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tkcollier
(@tkcollier)
Active Member
Joined: 2 months ago
Posts: 8
13/05/2020 4:45 pm  

Please clarify your request for Admin login details, so I know what you want to see. Admin for WordPress, gvectors , the list in the left hand menu...?  Thanks


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Elvina
(@elvina)
Noble Member Moderator
Joined: 10 months ago
Posts: 1177
13/05/2020 5:03 pm  

@tkcollier,

I mean admin accesses on your website.


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tkcollier
(@tkcollier)
Active Member
Joined: 2 months ago
Posts: 8
19/05/2020 1:07 am  

xEydPg9qig3A


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Astghik
(@astghik)
Support Team Admin
Joined: 3 years ago
Posts: 4224
20/05/2020 4:00 pm  

@tkcollier,

For further support we need the following information:

  1. your website URL
  2. some admin login details: username and password. 

Please send those to info[at]gvectors.com email address. 


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tkcollier
(@tkcollier)
Active Member
Joined: 2 months ago
Posts: 8
27/05/2020 8:29 pm  

Sent what you requested back on the 20th to the info address. What gives?


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Tom
 Tom
(@tomson)
Support Team Admin
Joined: 5 years ago
Posts: 3221
27/05/2020 9:45 pm  

I'm sorry, but we're closing wpDiscuz support in this forum. This forum is only for the Addons support. Please transfer your topic to wpDiscuz Community.


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