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[Solved] reCAPTCHA v3 not working badge not showing for guess users on comments form

6 Posts
2 Users
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Posts: 11
Customer
Topic starter
(@jah-thomas)
Member
Joined: 3 years ago

I recently purchase reCAPTCHA v3 I have set the badge to appear on the page however i cannot see the badge can you please advise what is it is am doing wrong see attached.

https://magneticthought.com/5-ways-hypnosis-helps-stress/

Please note i have already cleared all website and browser cache however reCAPTCHA v3 is still not showing up for guess user. I have also tried incognito mode same results.

recapture v3
recapture v3 1

Regards,

Jah

Topic Tags
5 Replies
Elvina
Posts: 1403
(@elvina)
Support
Joined: 5 years ago

Hi @jah-thomas,

There is the following js error on your website, that cause the issue. See the screenshot below:

capcha

Please try to register your domain with Google one more time to generate the new Site Key and Secret Key, and make sure that the key type for reCaptcha v3 (not v2). Then make sure the keys are inserted correctly and check again. 

Posts: 11
Customer
Topic starter
(@jah-thomas)
Member
Joined: 3 years ago

I have registered and created a new key and added it as per your instruction. Please note this is the second new key I created.

1 Reply
Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403

@jah-thomas,

There is a theme conflict. Please see the recorded video below: https://www.screencast.com/t/A4VGaKUvb9I9

However to solve it please try the following CSS code: 

body .grecaptcha-badge {
visibility: visible !important;
z-index: 9999999999;
}

The CSS code should be added in the Top Admin Bar > Customize > Additional CSS > "Additional CSS" textarea.

Please don't forget to delete all caches and press Ctrl+F5 (twice) on the frontend before checking.

Posts: 11
Customer
Topic starter
(@jah-thomas)
Member
Joined: 3 years ago

Thanks, I can see the badge now working fine. The case can be closed.

1 Reply
Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403

@jah-thomas,

Thank you for letting as know.

Glad to hear it works.

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