Notifications
Clear all

[Resolved] ReCaptcha just spins forever when the check-box is clicked.

6 Posts
2 Users
0 Reactions
8,366 Views
Posts: 9
 Mark
Customer
Topic starter
(@think)
Member
Joined: 9 years ago

I've double-checked the site key and secret, and went through all of the options but I can't get it to work properly. When the checkbox is clicked, the animated circle appears but never completed - preventing the form from submitting (returning an error telling me to fill in the recaptcha field.

5 Replies
Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

Hi Mark,

This information is not enough to allow us debug and help you. We need admin at least website URL, and then if it'll also be in-informative we'll ask for dashboard admin access. If you don't want us to check the problem directly on your live website, you can clone your Website or install a fresh WordPress in some subDomain or in some subDirectory and send admin login details.

Reply
Posts: 9
 Mark
Customer
Topic starter
(@think)
Member
Joined: 9 years ago

I'm cool with that, but I don't wish to post the url or the login info in a public forum. How shall I get it too you?

Reply
Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

Hi Mark,

Please send it to support[at]gvectors.com email address. This is our official support email.

Reply
Posts: 9
 Mark
Customer
Topic starter
(@think)
Member
Joined: 9 years ago

Awesome! Email sent, thanks!

Reply
Page 1 / 2
Share:
Scroll to top