[Sticky] Google ReCaptcha Not Working  

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James Hart
(@blognights)
Member Customer
Joined: 1 year ago
Posts: 7
06/08/2017 3:19 am  

I purchased the google ReCaptcha plugin yesterday.  Pictures pop up on WPDiscuz but it works.  It isn't working at all on the forum.  Not sure if this is working correctly. Thank you for your help.

Here are my login credentials:  

I sent a couple emails first, sorry I just read your support policy that everything has to be submitted on your forum.

 

This topic was modified 1 month ago by Tom

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Tom
 Tom
(@tomson)
Support Team Admin
Joined: 4 years ago
Posts: 2768
06/08/2017 8:43 am  

Hi Jim,
Thank you for your purchase and for contacting us. This addon is only designed for wpDiscuz plugin. Please make sure you've inserted reCAPTCHA API keys in Dashboard > Comments > Settings > Addons > reCAPTCHA admin page. Also please send website URL to allow us check it.


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James Hart
(@blognights)
Member Customer
Joined: 1 year ago
Posts: 7
07/08/2017 10:28 pm  

Hi Tom, thanks for the reply. Oh, I didn't realize that it didn't work on the forum or I probably wouldn't have made the purchase.  I do like supporting what you guys are doing though, so that's okay.

My forum is http://atlantabullpen.com I sent the login info on the original post.

I have all the requested info inputted properly but all I am getting is google popup pictures to verify, not the the v2 recaptcha format. 

Btw, do I need to get another recaptcha plugin for the forum? I actually had a plugin installed that provided recaptcha for both the comments and forum.

Your insights and input would be greatly appreciated as to what I can do to best set this up.  Thanks Tom.

Jim


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Tom
 Tom
(@tomson)
Support Team Admin
Joined: 4 years ago
Posts: 2768
08/08/2017 2:18 am  

I have all the requested info inputted properly but all I am getting is google popup pictures to verify, not the the v2 recaptcha format.

It means the addon works fine. This is google logic, sometimes for some users are being asked for picture verification, this is a user specific model, you can try it with other devices and other IP addresses and you'll see in most 90% cases it doesn't ask for picture verification. More info here:


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