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Topic starter
29/10/2018 8:45 pm
Hi,
I think there is a bug with this feature.
If you go to /forum/account/username/ (Forum>Members>User>Account)
The User Groups Secondary only shows 6 options
If we go to /wp-admin/user-edit.php?user_id=1 (Forum Dashboard>Members>Edit User)
We can see all 7 options at the bottom
30/10/2018 12:58 pm
Hi @lasikie,
Please delete all members cache using [Delete User Cache] button located in Dashboard > Forums > Dashboard admin page.
Then, disable Users Cache setting "Enable Member Cache" > NO in Dashboard > Settings > Features admin page.
Also, make sure the HTML Cache is disabled ( Dashboard > Settings > Features admin page).
Delete all caches and do Ctrl+F5 on forum front.
Topic starter
30/10/2018 10:07 pm
Thanks for the suggestion.
I've just tried it and the same issue is present.
31/10/2018 4:15 pm
Hi @lasikie,
We'll need admin access to find the problem. Please send login details to info[at]gvectors email address to allow us to check it.
We'll also be able to find the reason for the issue you've mentioned in this post: https://gvectors.com/forum/general-questions/usergroups-members-count-wrong/
03/11/2018 8:10 pm
Hi @lasikie,
We've fixed the issue on your website. Please don't update wpForo version, until we've released the new one, otherwise, the changes will be lost.
Topic starter
03/11/2018 8:12 pm
Ok thank you.
Was the problem caused by anything we had done?
03/11/2018 8:27 pm
No, it was a small conflict with wpForo User Custom Fields addon.