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Secondary usergroup...
 
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[Solved] Secondary usergroup options missing

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wpForo
Last Post by Astghik 7 years ago
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 Lasikie
(@lasikie)
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29/10/2018 8:45 pm   [#3095]

Hi,

I think there is a bug with this feature.

If you go to /forum/account/username/ (Forum>Members>User>Account)

The User Groups Secondary only shows 6 options

image001

If we go to /wp-admin/user-edit.php?user_id=1 (Forum Dashboard>Members>Edit User)

We can see all 7 options at the bottom

Capture


   
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Astghik
 Astghik
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30/10/2018 12:58 pm  

Hi @lasikie,

Please delete all members cache using [Delete User Cache] button located in Dashboard > Forums > Dashboard admin page.

Then, disable Users Cache setting "Enable Member Cache" > NO in Dashboard > Settings > Features admin page.

Also, make sure the HTML Cache is disabled ( Dashboard > Settings > Features admin page). 

Delete all caches and do Ctrl+F5 on forum front. 



   
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 Lasikie
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30/10/2018 10:07 pm  

Thanks for the suggestion.

I've just tried it and the same issue is present.



   
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Astghik
 Astghik
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31/10/2018 4:15 pm  

Hi @lasikie,

We'll need admin access to find the problem. Please send login details to info[at]gvectors email address to allow us to check it. 

We'll also be able to find the reason for the issue you've mentioned in this post:  https://gvectors.com/forum/general-questions/usergroups-members-count-wrong/



   
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Astghik
 Astghik
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03/11/2018 8:10 pm  

Hi @lasikie,

We've fixed the issue on your website. Please don't update wpForo version, until we've released the new one, otherwise, the changes will be lost. 



   
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 Lasikie
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03/11/2018 8:12 pm  

Ok thank you.

Was the problem caused by anything we had done?



   
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Astghik
 Astghik
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03/11/2018 8:27 pm  

No, it was a small conflict with wpForo User Custom Fields addon. 



   
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