ISSUE: Private Mess...
 

ISSUE: Private Messaging won't update  

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realdawg1
(@realdawg1)
Member Customer
Joined: 2 years ago
Posts: 5
04/07/2019 3:18 pm  

I keep getting told my plugin needs to be updated and it won't update -- the update always fails. Any idea how to correct this issue?


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Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3282
04/07/2019 3:31 pm  

Hi @realdawg1,

Please navigate to Dashboard > Updates admin page, click on the "Check Again" button, then select the wpForo Private message add-on from the plugins list that has new versions available and click “Update Plugins” button.


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realdawg1
(@realdawg1)
Member Customer
Joined: 2 years ago
Posts: 5
05/07/2019 1:07 pm  

Still didn't work...says:

An error occurred while updating wpForo Private Messages: Update package not available.

 


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Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3282
05/07/2019 2:28 pm  

ok @realdawg1,

Please provide us your order id and make sure:

1.  you don't rename the folder, it must be wpforo-private-messages

2.  you have not double /wpforo-private-messages/wpforo-private-messages /directories nested inside each other ( /wp-content/plugins/wpforo-private-messages /). 


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