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PM: No notification mail sent any longer


BerndG
Posts: 25
Customer
Topic starter
(@berndg)
Member
Joined: 2 years ago

Hi,

I use the addon private messages on www.alkohol-ade.com together with WPForo and now I notice that no notification mail is sent anymore when I send a direct message to another user. However, the direct message arrives, only the email is lost.

The function is activated in the addon, caches cleared twice. Has anyone had this problem before and maybe even solved it?

Thanks for support

5 Replies
AnnaMF
Posts: 3
(@annamf)
New Member
Joined: 5 months ago

I'm having the same issue

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BerndG
Posts: 25
Customer
Topic starter
(@berndg)
Member
Joined: 2 years ago

Hi,

I have to add something. We did some tests over the weekend and found another irregularity.

When I send a message from a member with a normal user role (subscriber) to the admin, the admin sees the message. But it is not recorded in the test member's mailbox. From the admin to the member it looks the same as always, i.e. the messages are recorded.

However, there is no notification by e-mail in any of the cases.

 

Yours, Bernd

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1 Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4787

@berndg,

Please register some new testing user and send the user's login details to info[at]gvectors.com email address to allow us to check the issue. 

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BerndG
Posts: 25
Customer
Topic starter
(@berndg)
Member
Joined: 2 years ago

@Astghik Thanks for caring. If I register more than one I'll need a second email, because this field ist set to unique.

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1 Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4787

@berndg,

use the support[at]gvectors.com email address. 

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