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[Solved] We can't activate this add-on

4 Posts
4 Users
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Posts: 1
Customer
Topic starter
(@magikbee)
Member
Joined: 6 years ago

We have downloaded the files and followed every step on the recommended setup.

Put the files via FTP on the right website folder, but somehow it doesn't work. We can't see the plugin on the WP back office neither on the WP Forum Addons tab.

We really appreciate some guidance here.

Looking forward to get some help.

3 Replies
Astghik
Posts: 6101
Admin
(@astgh)
Illustrious Member
Joined: 7 years ago

Hi @magikbee,

you've marked the topic as solved, please let us know whether the issue is solved. 

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Posts: 8
Customer
(@bandana)
Member
Joined: 6 years ago

I have the same problem and honestly confess that it just can not be that we buy a plugin as a customer and that just does not work! That's just annoying. I cant recommend this plugin as it is and ask you to edit my support ticket as soon as possible please!

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Posts: 4208
 Tom
Admin
(@tomson)
Famed Member
Joined: 9 years ago

@cyzzio,

Please make sure your website use https:// secure protocol and the SSL certificate is valid.

This problem comes from your hosting server configuration, please wait for a few minutes and try to activate it again. If you still see the same error, please contact your hosting service and ask them set the cURL timeout to 30 seconds. Currently it's too short, it's 5 seconds.
 
Also please let your hosting service support to ensure that your site meet actual requirements for secure connections. Your server must be able to perform connections using SHA-2 and TLS 1.2, as this is required for third-party services as PayPal, Stripe, Authorize.net and many others that are using the HTTPS protocol to ensure privacy in connections to their services. So make a favor to yourself and ensure that your site is hosted on a server with at least cURL version 7.34.0 or higher, OpenSSL/1.0.1 or higher (another library) and also a recent version of PHP, currently 7.1 is the recommended choice.
 
If you already checked that you’re running the recent versions mentioned above. Other common causes at server side for this error are:
  • Plugin conflict, we recommend deactivate other plugins and try to activate it again.
  • Issues with the DNS resolving (your server is not able to resolve the IP for the third-party domain or at least not in time).
  • Firewalls or security modules (e.g. mod_security ) blocking the outgoing request.
  • Your host is not able to “talk” with the third-party server due to unavailable required protocols. This can occur if the server has a recent cURL/OpenSSL but it’s not correctly configured to use TLS 1.2 as SSL procotol.
  • Network issues (something at network level prevents your server to reach the gvectors.com server). Please contact to hosting services support and make sure they don't block connections to gvectors.com server.
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