[Solved] Purchased embed addon. Nothing is working, tried everything  

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jonmp
(@brooke12)
Member Customer
Joined: 4 weeks ago
Posts: 5
30/01/2019 7:28 pm  

hello, first off I love the forum plugin. Great work.

I bought the embed addon and I've tried everything (disabled all plugins, multiple links from youtube, vimeo, etc.) and nothing will show up.

I saw somewhere in the forum you requested admin access to someones website. Can I give you mine so you can take a look?

Suggestions?

attached is 2 screenshots. One is plugin off and the other is plugin on. I have added two different youtube links and still nothing works.

Screen Shot 2019 01 30 at 10.25.58 AM
Screen Shot 2019 01 30 at 10.26.16 AM


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jonmp
(@brooke12)
Member Customer
Joined: 4 weeks ago
Posts: 5
30/01/2019 11:35 pm  

I figured out it is my website theme, but I do not know how to fix from there. I am using TotalPress for wordpress

This post was modified 3 weeks ago by jonmp

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jonmp
(@brooke12)
Member Customer
Joined: 4 weeks ago
Posts: 5
31/01/2019 1:25 am  

Under firefox developers tools, when I press the "Padding" box it works, but how do I change this permanently

Screen Shot 2019 01 30 at 4.24.05 PM

in the theme?


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1729
31/01/2019 1:45 pm  

Hi @brooke12,

Thank you For your purchases and for contacting us!

I figured out it is my website theme, but I do not know how to fix from there. I am using TotalPress for wordpress

It'd be better to contact them support. Trey should help you to fix the issue. 

Under firefox developers tools, when I press the "Padding" box it works, but how do I change this permanently, in the theme?

You should add the CSS code in Dashboard > Forums > Settings > Styls > "Custom CSS code" textarea.

Please don't forget to delete all caches, before checking. 


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jonmp
(@brooke12)
Member Customer
Joined: 4 weeks ago
Posts: 5
31/01/2019 5:52 pm  

I did reach out to them, but cannot get a response.

I really need this issue fixed, I purchased this addon with the promise of 1 month premium support.

I am launching the site tomorrow. Please let me give you access to the wordpress admin so you can fix it.


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1729
31/01/2019 5:56 pm  

ok,  please send login details to info[at]gvectors.com email address. 


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1729
31/01/2019 6:46 pm  

Hi @brooke12,

The problem is solved by our team. 

Testing post is here: https://talkmurder.com/forum/main-forum/testing/

We've just added the following code in Dashboard > Forums > Settings > Styles > "Custom CSS code" textarea.

#wpforo-wrap .wpf-video .responsive-embed.widescreen > iframe {
position: static;
}
#wpforo-wrap .wpf-video .responsive-embed.widescreen {
height: auto;
}

/*This code changes the loading icon's color, when you're delating the post*/

#wpforo-load, #wpforo-load i {
color: #f80000 !important;
}

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jonmp
(@brooke12)
Member Customer
Joined: 4 weeks ago
Posts: 5
31/01/2019 7:03 pm  

Thank you, thank you!

I would have NEVER figured that out and you guys did it in 3 minutes. You guys rock serioiusly, I love the plugin. And I'm so happy to support you guys in buying the add-ons.

I just bought the wppolls addon, I probably won't use it for a while, but I just wanted to show my support.

Thanks again, seriously.

Jon

 


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1729
01/02/2019 11:52 am  

Thank you, Jon!

If there is anything else I can help you with please let me know. 


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