Some users cannot atach anything (plugin doesn't end up loading)

portaldelescritor · 2018-12-22T19:14:30Z

Hello: I bought and installed your Atachment plugin and everything seemed perfect. But, ever since the first days, there are some wpforum users which cannot atach any document. They tell us that the plugin keeps "loading" eternally, and they don¡t ever get to even see the buttons. Those are random users, they have tried many internet navigators (chrome, iexplorer, mozilla), many pc systems (apple, windows, android) and no matter what, they still have the same problem. What could be happening?? It's not NEW users, those are users who have written dozens of messages on my wpforum, even attach files (Before i installed the addon). And many new users have no problem at all. Thank you.

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Astghik

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Dec 25, 2018 4:27 pm

(@astgh)

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Joined: 8 years ago

Hi @portaldelescritor,

I don't know any css, and cannot possibly change that on my own.

There are no any CSS conflicts. It's a js conflict with admin-ajax.php usage.

how can that error make that 5 people can't attach files, while 100 can?

To find the answer to this question we need to know a conflict maker plugin. Probably the plugin has some settings that don't allow some of your users to attach files or something else.

Please deactivate plugins one by one and check after each deactivation to find the problem maker. Let us know the result.