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[Solved] Player broken  


DanielHunziker
Posts: 23
Customer
(@danielhunziker)
Member
Joined: 2 years ago

Hello

I just saw, that the mp3 player of wpForo Advanced Attachments on my website is broken. It looks like this an cannot be played:

Bildschirmfoto 2020 04 14 um 10.00.21

Where the grey block is, there should be the player.

I have already checked for upgrades for this addon and for wpforo, but there are no updates. Both are on the newest version.

Thanks for your help, how to fix this.

Best Regards
Daniel

12 Replies
Elvina
Posts: 1349
Moderator
(@elvina)
Noble Member
Joined: 1 year ago

Hi @danielhunziker,

Please leave your forum URL to allow us to check it.

11 Replies
DanielHunziker
Customer
(@danielhunziker)
Joined: 2 years ago

Member
Posts: 23

@elvina, thanks for your reply.

Unfortunately this is not possible on my live website, since it's a closed forum only for paying customers.

But I just copied my website to a staging area and changed the settings, so that everyone can see it (for a short time and testing reason). You can see the issue for example on this page:

https://www.freiklavierspielen.com/community/tutorial-und-fragen-zu-funktionen-dieses-forums/einleitung-zu-diesem-forum-von-daniel/#post-119

Thanks for any help

Daniel

Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4480

@danielhunziker,

This is a small CSS conflict. Please register some testing user and send the users login details to info[at]gvectors.com email address to allow us to debug the CSS conflict and provide some solution for you. 

DanielHunziker
Customer
(@danielhunziker)
Joined: 2 years ago

Member
Posts: 23

@astghik, thank you for your reply.

I found out in between, that this conflict happens in firefox browser, but not in chrome. Can you see the conflict on your side and in different browsers?

Just to mention, before I provide you a test login.

Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4480

@danielhunziker,

Thank you for clarification. However, we still need the login details to check the issue. 

DanielHunziker
Customer
(@danielhunziker)
Joined: 2 years ago

Member
Posts: 23

@astghik, thanks for your reply.

I just did send you the login credentials to your email.

Thanks for your help!
Daniel

Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4480

@danielhunziker,

we're still not able to view the forum pages. Please watch the video I've attached below. 

https://www.screencast.com/t/sTrZadzBVJn

DanielHunziker
Customer
(@danielhunziker)
Joined: 2 years ago

Member
Posts: 23

@astghik,

Ok, I see there is a problem on the staging site concerning the links in the forum. They point to the live site...

I will set up a new login for you. Do you need admin rights?

Thanks
Daniel

Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4480

@danielhunziker,

No, we don't need administrator rights, just a testing user like a registered user. 

DanielHunziker
Customer
(@danielhunziker)
Joined: 2 years ago

Member
Posts: 23

@astghik,

Ok, I just did send you new login credentials, that should work.

Thanks for your help

Daniel

Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4480

@danielhunziker,

Please try the following CSS code. It should solve the issue.

#wpforo-wrap .wpfa-item audio {
width: 300px !important;
}

The CSS code should be added in the "Custom CSS code" textarea, located in the Dashboard > Forums > Settings > Style Tab.  

Please don't forget to delete all caches and press Ctrl+F5 (twice) on the frontend before checking to reload the updated CSS file.

DanielHunziker
Customer
(@danielhunziker)
Joined: 2 years ago

Member
Posts: 23

@astghik,

Wow, great job - that works perfect!

Thank you very much for your help. That solved my problem.

Have a good day

Thanks
Daniel

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