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Not working with bigger files - Unknown Error

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Posts: 2
Customer
Topic starter
(@frank-schroeder)
Member
Joined: 12 hours ago

Hi

I just bought this addon to have the possibility to attach multiple files to my forum entries.

Unfortunately it doesn't work:

When using attach files I see in the top right of the page a spinning icon which disappears after some seconds. 

When Using My Media I see he starts uploading till about 30 MB and than stops in Error Unknown error

In my PHP and Apache error logs I see nothing - the upload limit in PHP and the Forum is set to 16GB so that shouldn't be a problem neither

I tried a dmg and an exe files with about 270MB and those don't work

Tested with smaller than 30MB and those work - so somewhere seems to be a problem with maybe a timeout or so but as I have nothing in my logs?

1 Reply
Posts: 2
Customer
Topic starter
(@frank-schroeder)
Member
Joined: 12 hours ago

What helps a bit is editing the htaccess file

# fix http2 protocol error
<IfModule mod_substitute.c>
SubstituteMaxLineLength 50M
</IfModule>

but when uploading multiple files it turns into the same error - deactivating http2 works

 

By the way why aren't the files visible in the media manager within Wordpress? Where are the stored in case of clean up?

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