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Last Post by BerndG 2 years ago
14 Posts
3 Users
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BerndG
Posts: 50
 BerndG
Customer
Topic starter
Aug 20, 2022 12:30 pm
(@berndg)
Member
Joined: 5 years ago

Hi, this is what I posted in WPForo-Forum, Robert asked me to move it to here:

members report receiving the following message

"No more attachments are allowed today"

when trying to add an attachment (we are using the embed addon) or a picture. But we have not made any restrictions, actually you should be able to add infinite attachments or images.

Does anyone have any idea?

As Robert suggested, I checked with other users, same story (screenshot).  The maximum uploaded attachments per day option for all usergroups was and is set to zero ...

 

Happy for any suggestion, 

 

Bernd

13 Replies
Kyle
Posts: 728
 Kyle
Admin
Aug 20, 2022 12:55 pm
(@kylew)
Prominent Member
Joined: 3 years ago

Hi @berndg,

please provide your forum URL, and a screenshot of your Usergroup Based Options for default registered users.

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10 Replies
BerndG
 BerndG
Customer
(@berndg)
Joined: 5 years ago

Member
Posts: 50
Aug 20, 2022 2:14 pm
Reply toKyleKyle

@kylew https://www.alkohol-ade.com

Bildschirmfoto 2022 08 20 um 12.14.41
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Kyle
 Kyle
Admin
(@kylew)
Joined: 3 years ago

Prominent Member
Posts: 728
Aug 20, 2022 3:01 pm
Reply toBerndGBerndG
Kyle

@berndg,

please make set Display name: wpforosupport account as admin.

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BerndG
 BerndG
Customer
(@berndg)
Joined: 5 years ago

Member
Posts: 50
Aug 20, 2022 4:12 pm
Reply toKyleKyle
BerndG
Kyle

@kylew There ist already a gvectors-account with name = gvectors1 and mail = support@gvectors.com. I send the password to support@gvectors.com.

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BerndG
 BerndG
Customer
(@berndg)
Joined: 5 years ago

Member
Posts: 50
Aug 23, 2022 8:03 am
Reply toKyleKyle
BerndG
Kyle

@kylew So, did the credentials reach you?

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Kyle
 Kyle
Admin
(@kylew)
Joined: 3 years ago

Prominent Member
Posts: 728
Aug 23, 2022 10:56 am
Reply toBerndGBerndG
Kyle
BerndG
Kyle

@berndg,

Yes, working on the issue.

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BerndG reacted
BerndG
 BerndG
Customer
(@berndg)
Joined: 5 years ago

Member
Posts: 50
Aug 23, 2022 5:36 pm
Reply toKyleKyle
BerndG
Kyle
BerndG
Kyle

@kylew Just a quick note: I have now set "Min number of posts to be able to attach files" and "Min number of posts to be able to post links" to zero in the settings, hoping that this will suppress the problems.

It also looks like the problems are occurring with users where the number of posts are not being counted correctly.

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 Tom
Admin
(@tomson)
Joined: 9 years ago

Famed Member
Posts: 4171
Aug 24, 2022 8:35 am
Reply toBerndGBerndG
Kyle
BerndG
Kyle
Kyle

@berndg,

Posts are counted correctly, if you've done some db manipulation you should delete users' cache. Please navigate to wpForo > Overview admin page and click these buttons:

[Update Users Statistic]

[Delete Users Cache]

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BerndG
 BerndG
Customer
(@berndg)
Joined: 5 years ago

Member
Posts: 50
Aug 24, 2022 9:33 am
Reply toTom
BerndG
Kyle
BerndG
Kyle

@tomson Thanks for caring. I did this several times before contacting support.

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BerndG
 BerndG
Customer
(@berndg)
Joined: 5 years ago

Member
Posts: 50
Aug 25, 2022 12:31 am
Reply toTom
BerndG
Kyle
BerndG
Kyle

@tomson Just to add this: I did not do any database manipulation on my on, I simply installed the update ...

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BerndG
 BerndG
Customer
(@berndg)
Joined: 5 years ago

Member
Posts: 50
Aug 26, 2022 1:48 am
Reply toTom
BerndG
Kyle
BerndG
Kyle

@tomson So, is there any hope to get any support, except to hear that the problem supposedly doesn't exist and the topic is set to "sovlved" by support? It is not solved, it still exists and my members complain about this continuously.

Reply
Posts: 4171
 Tom
Admin
Aug 26, 2022 8:32 am
(@tomson)
Famed Member
Joined: 9 years ago

@berndg,

I have no idea how this topic has been set as solved, and I don't see any solution for you at the moment. We couldn't detect the problem with admin user. This is not only a site specific issue, this is even a user specific issue so we also need login detals of a  user who have such problem.

Please send the login details to support[at]gvectors.com email address.

Reply
1 Reply
BerndG
 BerndG
Customer
(@berndg)
Joined: 5 years ago

Member
Posts: 50
Aug 30, 2022 10:52 am
Reply toTom

@tomson I do not know if there is a connection, but I logged the testuser out and in again, and since the counter is working. I will try this with the next user who omplains too and reort, what happens. Or I logg all users out.

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Tom reacted
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