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I get an unknown error when uploading an image

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Posts: 10
Topic starter
(@lexus)
Active Member
Joined: 4 years ago
image
image

I get an unknown error when uploading an image.

image
image
 
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16 Replies
Posts: 10
Topic starter
(@lexus)
Active Member
Joined: 4 years ago
size of the uploaded image 22.5 mb
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Astghik
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(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5911

@lexus,

Please let us know the file type you're trying to attach. 

Please try to attach it here. 

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(@lexus)
Joined: 4 years ago

Active Member
Posts: 10

@astghik

image
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(@lexus)
Joined: 4 years ago

Active Member
Posts: 10

Tried uploading to the Russian language support forum wpforo

image
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Posts: 10
Topic starter
(@lexus)
Active Member
Joined: 4 years ago

The file size is 22.5 megabytes, I can't attach it here, the limit is 10 megabytes. File type (.jpg)

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Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5911

@lexus,

Please check the value of the "PHP Memory Limit". You can see it in the Dashboard > Forum > Dashboard admin page. 

Also, make sure you're using the latest version of the addon. 

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(@lexus)
Joined: 4 years ago

Active Member
Posts: 10

@astghik

image
image

 

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(@lexus)
Joined: 4 years ago

Active Member
Posts: 10
what is the problem of the error
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sarbjitgrewal
Posts: 0
(@sarbjitgrewal)
New Member
Joined: 4 years ago

What is the size of your image? Might be it is due to the image size!

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Posts: 4171
 Tom
Admin
(@tomson)
Famed Member
Joined: 9 years ago

@lexus,

This is an image specific issue, this is not the addon problem. Your image size and resolution is too big and it almost near to limits, so one may be uploaded correct another may pass the limit. So just stop uploading tremendous images, those are not for web and for WordPress. WEB likes images up to 2500px and up to 5 MB, but your images are not for web, they are for printing.

That's all, there is no mean search problems in the addon.

BTW, could you please provide your order number. Your account doesn't have [customer] label. Have you ever been our customer?

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