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Files from different devices are loaded differently  

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Igorvatt
Posts: 12
Topic starter
(@igorvatt)
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Meizu 5,8 mb 3120x4160 vertical loaded
Samsung 5.19 3096x4128 vertical does not load
Xiaomi 4.13 mb 3000x4000 vertical loaded
Xiaomi 5,1 mb 3120x4160 vertical not loaded (from the front camera)
Sony A7III 10.5 mb 6000x4000 horizontal loaded
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Igorvatt
Posts: 12
Topic starter
(@igorvatt)
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Joined: 2 months ago

Sorry, I'm using google translate

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Igorvatt
Posts: 12
Topic starter
(@igorvatt)
Active Member
Joined: 2 months ago
Apparently photos are loaded but not displayed
Снимок экрана 2020 11 24 в 18.48.02

 

 
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Igorvatt
Posts: 12
Topic starter
(@igorvatt)
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Joined: 2 months ago

This is a photo, that is not loading...

20200805 195704
20200805 195732
20200805 195753
20200807 190906

 

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Igorvatt
Posts: 12
Topic starter
(@igorvatt)
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Joined: 2 months ago

uploaded to your forum

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8 Replies
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4656

@igorvatt,

Please leave a screenshot of the "Server Information" section. It's located in the Dashboard > Forums > Dashboard admin page. 

BTW, could you please provide your order number? Your account doesn't have [customer] label.

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Igorvatt
(@igorvatt)
Joined: 2 months ago

Active Member
Posts: 12

@astghik No, the problem still exists.

Снимок экрана 2020 11 26 в 09.31.18

 

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Astghik
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(@astghik)
Joined: 3 years ago

Support Team
Posts: 4656

@igorvatt,

First of all, please update the MySQL version, it should be 5.6 or greater. More info here:  https://wpforo.com/docs/root/wpforo-installation/server-requirements/

Then navigate to the Dashboard > Forums > Dashboard admin page, make sure the "GD and Image Functions", "PHP imagick extension" are Available. If not please ask the hosting support to enable those. 

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Igorvatt
(@igorvatt)
Joined: 2 months ago

Active Member
Posts: 12

@astghik   MySQL in our case is MariaDB 10.2. This is a response from the host. "The parameters are set globally on the servers, and updates are also carried out globally, you can change / install the version only on VPS servers."

Снимок экрана 2020 11 26 в 23.47.28

 

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Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4656

@igorvatt,

The issue doesn't have any relation to the wpForo Advanced Attachment add-on.

The server parameters are not enough to rotate the images with big resolutions. You should ask them to change the parameters so that to the images with big resolutions may be rotated correctly.

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Igorvatt
(@igorvatt)
Joined: 2 months ago

Active Member
Posts: 12

Can Advanced Attachment and Image Optimizers like EWWW, Smush, ReSmush, ShortPixel work?

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Igorvatt
(@igorvatt)
Joined: 2 months ago

Active Member
Posts: 12

@astghik Do you plan to integrate image compression and meta file cleaning into the addon?

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Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4656

@igorvattб

We'll add a new hook that will allow to decrease the quality of the images with big resolutions. 

I'd also suggest you read Tom's answer here: https://gvectors.com/forum/postid/25113/

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